Information Technology Bureau
The Information Management Bureau at DPS serves both a traditional in-house support function at the department and as an Application Service Provider for all of Arizona’s Law Enforcement and Criminal Justice agencies. IMB designs, develops, maintains, and operates automated computer systems to support the enforcement, investigative, and administrative functions of the agency. In addition, IMB builds, hosts, and continues to enhance the functionality of the statewide Arizona Criminal Justice Information System (ACJIS) online network utilized by all criminal justice agencies in the state and throughout the country. The bureau is divided into the following four sections: Information Security, Information Technology, Customer Support and Services, and Applications Projects and Programming.
Applications, Projects, and Programming Section
The Applications, Projects, and Programming Section (APPS) develops and maintains client-server and browser-based applications that support key agency functions, including electronic citations, records management, license processing, and public-facing services. The section also implements and administers commercial off-the-shelf (COTS) systems for field data collection, records management, and reporting, while providing database support for critical agency data. APPS onboards and integrates external law enforcement and court agencies at the city, county, state, tribal, and federal levels. It also serves as the communications backbone for secure access to the Criminal Justice Information Data Exchange (CJIS-DX).
Customer Service and Support Section
The Customer Service and Support section assists both internal and external customers in three key areas:
• IMB Help Desk:
This team provides 24/7 technical assistance to internal users experiencing issues with their computers, software, networks, or other IT-related problems. They are the first point of contact for troubleshooting and resolving technical issues. The team logs, tracks, and prioritizes IT problems using a ticketing system. Additionally, they address technical concerns from our external law enforcement partners regarding National Crime Information Center (NCIC) outages.
• Public Service Portal Help Desk:
This group of professionals offers technical support to citizens visiting our Public Service Portal. The online portal enables customers to automate and digitize the licensing and regulatory processes at the Department of Public Safety (DPS). This reduces processing times, increases efficiency, and minimizes manual errors. The portal technical team is available Monday through Friday from 8:30 AM to 4:30 PM.
• PC Support:
The statewide PC Support team assists internal customers by providing second-tier support for computer, client software, or PC peripheral issues that the help desk cannot resolve. They offer assistance remotely and in person and use a ticket management system to categorize and prioritize customer requests and incidents. The section supports devices such as desktop computers, laptops, tablets, in-car computers, and the setup of PC peripherals. Additionally, the team works behind the scenes to ensure our customers have a stable and efficient computing environment.
Information Security Section
The Information Security Section oversees the Technical Compliance Unit and the Cybersecurity Section, ensuring comprehensive protection of the departmental digital infrastructure. The Technical Compliance Unit, which includes the CJIS ISO, is dedicated to rigorous compliance oversight and adherence to CJIS security policies. The Cybersecurity Section provides continuous monitoring, proactive cybersecurity defense, and incident response capabilities to effectively mitigate risks and safeguard critical information systems and data. For information regarding “CJIS Technical Compliance”, please click this link.
Information Technology Section
The Information Technology Section designs, develops, maintains, and operates automated computer systems, cloud services, e-mail, networking, and cabling to support the Agency's Enforcement, Investigative and Administrative functions.