I would like to take this opportunity to talk briefly about the Arizona Department of Public Safety (DPS) and expound on some of the programs and initiatives we have implemented to improve our services to the citizens of Arizona. When Doug Ducey became Arizona’s Governor, he tasked State agencies with significantly improving efficiency, transparency and customer service within their organizations.
In order to meet his request, we began the tough work to meet this goal. One of our greatest successes to date has been the implementation of the Electronic Fingerprint Application System for obtaining Fingerprint Clearance Cards. With this option, applicants with no criminal history are able to obtain a clearance card in as little as four days. This is a significant reduction from fifteen days just a year ago. We are working on rolling out this initiative to other areas of the agency in the coming months.
Additionally, On October 20, 2016, our agency officially unveiled its first-ever Public Services Center located at 2222 West Encanto Boulevard in Phoenix. No more will you need to wander around the DPS campus trying to locate the services that you need.
Using data analytics and other information, we identified those services the public needs most from us and combined those services so they are offered from one, centrally located building. This building, which is located near the DPS headquarters building, now offers everything from Fingerprint Clearance cards for employment to Concealed Weapons Permits. The average wait time in the Public Services Center is less than eight minutes with the average transaction time being under five minutes.
Our data-driven approach to improving customer service and effectiveness also extends to our agency’s law enforcement activity, especially in regards to traffic enforcement and traffic safety. For example, our agency, along with ADOT and GOHS, recently used data analysis to identify areas along our State’s freeway and highway systems that have an extremely high rate of injury and fatal collisions.
As a result, the “Safety Corridor” concept was developed and implemented. With ADOT and GOHS, we designated and identified four high-collision areas as permanent “Safety Corridors” where we have deployed Troopers who are taking a “zero tolerance” approach towards traffic enforcement, especially when they observe hazardous collision-causing violations such as speeding, aggressive driving, and distracted driving. Special signage is now placed in these areas to educate the public that they have entered a “Safety Corridor”.
Ultimately, we believe this concept will go along way towards reducing crashes, injuries and deaths in these collision prone areas. Additional “Safety Corridors” may be implemented in the future if this pilot phase of the program proves successful.
Finally, if you are reading this, you are experiencing our new and improved website. This website is intended to make it easy to find those services that our customers ask for most. We didn’t just stop there though. Since we recognize that most people now visit websites from their mobile devices, my team made sure that the site would be optimized for mobile device users.
In closing, I would like to thank the citizens of Arizona and our community partners for their support of our agency over the years. We are committed to doing everything we can to serve you better, and are pleased to be your public servants.
It is my commitment to keep you informed about our agency’s progress going forward and all of our other successes over the past two years. I encourage you to visit our website regularly or subscribe to our alerts for additional updates. Remember to buckle up, pay attention and be considerate of others on the road.
-Col. Frank Milstead
Director, Arizona Department of Public Safety