The DPS Human Resources Bureau continuously strives to provide exceptional customer service.

Please take a moment to complete the following survey so that we may determine the quality of service within each Human Resources unit.

We appreciate your assistance and welcome any additional comments you may have.

 

* Indicates Required Fields

Human Resources Customer Service Survey

* First Name

* Last Name

* Email:

* 1. Which Human Resources area or program are you evaluating?

Please select one-- Benefits Civilian Selection Sworn Selection Classification/Compensation Reception (Front Desk) Records Employee Assistance Program (EAP) DFW (Drug Screening) New Employee Orientation

* 2. I was greeted quickly and courteously.

Please select one-- Strongly Agree Agree Not Sure Disagree Strongly Disagree

* 3. The person who assisted me was knowledgeable and provided the assistance I needed or helped me to reach the person I needed.

Please select one-- Strongly Agree Agree Not Sure Disagree Strongly Disagree

* 4. Assistance was provided in a timely manner.

Please select one-- Strongly Agree Agree Not Sure Disagree Strongly Disagree

* 5. I was treated with respect and consideration as a valued customer.

Please select one-- Strongly Agree Agree Not Sure Disagree Strongly Disagree

* 6. My overall impression of the assistance I received was favorable.

Please select one-- Strongly Agree Agree Not Sure Disagree Strongly Disagree

* 7. I would feel comfortable requesting assistance again.

Please select one-- Strongly Agree Agree Not Sure Disagree Strongly Disagree

* 8. The individual who assisted me had a professional appearance and acted in a friendly, business like manner.

Please select one-- Strongly Agree Agree Not Sure Disagree Strongly Disagree

* 9. The entire office presented a professional, business like appearance.

Please select one-- Strongly Agree Agree Not Sure Disagree Strongly Disagree

* 10. Please provide any constructive comments.