Crime Victims Services - Criminal Justice Agencies
Apache Junction Prosecutor's Office
The Victim Advocacy Program in the City Prosecutor’s office serves misdemeanor crime victims in the City of Apache Junction.The following misdemeanor crime victims are served:
- Domestic violence
- DUI/DWI crashes
- Elder abuse
- Court order violation
- Criminal damage
- Disorderly conduct
- Dog at large with victim
- Hit/run, endangerment
- Contributing to delinquency of minor
- Support and advocacy
- Assistance completing compensation claims
- Case management and follow up contact
- In person and telephonic information and referral services
- Coordination of logistical support (e.g. transportation, baby sitting)
- Participate in the criminal justice system
- Obtain necessary support services to begin the healing process
- Receive restitution
- Address safety issues
Arizona Department of Corrections
Phone: (602) 542-1853
In January 2004, the Office of Victim Services (OVS) was established to provide services for victims and survivors of crime throughout the State of Arizona.Services include:
- Information, Advocacy, and Referral
- Victim Impact Statements/Commutation/Parole Hearing Accompaniment
- Victim/Offender Conferencing
- Victim/Survivor-Impact Panels/Classes
- Education and Training to address such issues as victims' rights, Restorative Justice, and the impact of crime for corrections, staff, communities, and others
- Victim Services website
- Staff support
- Victim Advisory Committee (VAC)
- Participation in victim services networks and coalitions
- Assistance in the development of the victim impact classes and programs
- Recruitment of crime victim-related volunteers.
Arizona Department of Juvenile Corrections
Phone: (602) 364-3513 (Spanish available)
24-hour Emergency Line: (602) 999-9865
The ADJC Victims’ Rights Unit (VRU) champions victims' rights by promoting a holistic and victim-centered response to juvenile delinquency. Through the joint efforts of the Victims’ Rights Administrator, the Victim Advocates, Administrative Secretary and Volunteer/Intern Victim Advocates, the Victims’ Rights Unit has provided victims and other victim service providers with a consistent source for victim services and information within the juvenile corrections portion of the justice system. The VRU has provided direct victim services throughout Arizona since 2002. In FY2008, the breakdown of victims served according to county was: 44% Maricopa, 21% Pima, 10% Mohave, 8% Cochise, 6% Yuma, 3% Coconino, 2% Yavapai, 1% Gila, 1% Graham, 1% Navajo, 1% Pinal, 1% La Paz and 1% Apache.
In FY2008, the VRU provided services by assisting with creating and delivering victim impact statements, providing information about the hearing process, providing explanations and references regarding victims’ rights, gathering information from internal and external sources, assessing safety concerns and developing safety plans, tracking and advocating for the adherence of court orders, assessing and making referrals to other victim service providers, and providing representation and/or accompaniment to hearings or meetings with offenders to over 147 victims in Arizona. The VRU understands the importance of being available to victims and is pleased to offer many ways in which victims can contact the VRU. We provide the main phone number where Spanish speaking staff is available (602-364-3513); the ADJC Website (www.azdjc.gov) where there is victim specific information in English and Spanish; correspondence to our office (1624 W. Adams, Phoenix, AZ 85007-2632); a toll-free number for victims throughout Arizona (1-800-387-3062); and a 24 hour emergency phone line to address a victim’s immediate need (602-999-9865).
Attorney General’s Office
Phoenix: (602) 542-4911
Tucson: (520) 628-6504
In 1987, the Attorney General’s Office(AGO)established a Victim Witness Program within its Criminal Division to provide assistance to victims and witnesses in trial cases prosecuted by the Office, and assistance to victims in cases on appeal. Because the Attorney General’s Office handles all cases on appeal in Arizona, victim services are provided statewide with offices in both Phoenix and Tucson. In the early 1990’s, the Office of Victim Services was formally organized with the responsibility for both mandated notification as well as non-mandated services to crime victims. Non-mandated services include information on the criminal justice process, telephone contacts, court and attorney accompaniment, restitution advocacy and assistance with compensation.
All direct services provided to crime victims respond to the four victim-need areas within our performance measures: safety, healing, restitution, and justice.
Avondale Police Department
Phone: (623) 333-7219
Main Phone: (623) 333-7000
The Avondale Police Department recognizes that the criminal justice system can be confusing and frustrating to those unfamiliar with the judicial process. The Victims' Rights Unit was created in order to: provide victims of crime with updated information pertaining to their case/cases, help victims understand their rights in the judicial process, and provide victims with the tools needed to facilitate the beginning of the emotional healing process.
Services available through the Victims' Rights Unit are delivered at no cost to the victim and include: crisis intervention, assistance with obtaining orders of protection/injunctions against harassment, explanation of and assistance navigating through the judicial process, escort to court, childcare (during court and/or police interviews), information and referral to services based on victims' requests/needs, assistance with filing victim compensation claims, emergency financial assistance, and follow up contact.
Bullhead City Prosecutor's Office
Phone: (928) 763-9400 x319
www.bullheadcity.com (see City Attorney and Police Department links)
Under the supervision of the Bullhead City Prosecutor’s Office, our Victim Services Program ensures that victims within the Bullhead City Municipal Court’s jurisdiction are granted rights entitled to under Arizona statute and the Arizona Victims Bill of Rights. Our agency provides a wide variety of direct victim services within City limits as well as surrounding rural areas which includes, but is not limited to, on-scene crisis intervention, crisis counseling in person, by phone and email, criminal justice support/advocacy, personal advocacy, transportation/child care assistance, assistance with protective orders, lethality assessments/safety planning, emergency financial expenses to cover immediate needs, direct and indirect referrals to other agencies and resources as appropriate, and assistance with Crime Victim Compensation applications. Our agency is dispatched to provide Crisis Intervention services to all types of crime victims at the direction of the Bullhead City Police and Fire Departments, Western Arizona Regional Medical Center and Mohave High School. We also respond to requests for assistance from the Mohave County Sheriff's Department, Fort Mohave and Mohave Valley Fire Departments, Lake Mead National Recreation Area, Davis Dam Park, Fort Mohave Indian Tribe, Valley View Medical Center in Mohave Valley and any other agency requesting crisis intervention volunteers outside of City limits. The Bullhead City Prosecutor's Office/Victim Services Crisis Intervention Program has never turned away any requests for assistance, regardless of location or situation. We have well-trained, dedicated volunteers who are true to Victim Services and providing direct victim services in the Bullhead City Community and beyond.
Chandler Police Victim Services Program
Phone: (480) 782-4535
After hours: (480) 782-4130
Victim Services is a program of the Chandler Police Department (CPD) serving victims of actual or threatened crime in the Chandler community. Our goal is to enhance the treatment of victims and survivors of criminal acts by providing them services that can assist in recovery as quickly and fully as possible.
Specially trained advocates provide the following services:
- Education on victims' rights
- Liaison with detectives
- Support during investigations
- Information about the criminal justice process
- Assistance with Victim Compensation
- Liaison with Property & Evidence
- Referral to community resources
- Informational support related to the criminal incidents
- Court accompaniment
- Assistance with filing protective orders
- Police report requests
- 9-1-1 Phone Program
- Transportation, as appropriate
- Assistance with emergency needs
Contact Victim Services directly by calling or coming to the Chandler Police Department, 250 E. Chicago Street, Chandler, AZ 85225, Monday through Friday, 8 AM to 6 PM; except holidays.
Cochise County Attorney’s Victim Witness Program
Started in 1987, the Cochise County Attorney’s Victim Witness Program provides a variety of services to assist crime victims, witnesses, and their families by responding to their emotional and physical needs, assisting them in stabilizing their lives after a victimization, helping them to understand and participate in the criminal justice system, and providing them with a measure of safety and security.
Using professional program staff, court advocates, and volunteer victim crisis advocates, the Victim Witness Program provides 24-hour on-site crisis intervention, personal advocacy and referrals to social service agencies, victim compensation and application assistance, notification of court hearings, and court accompaniment.
The program provides services to victims and witnesses of misdemeanor or felony crimes such as sexual and physical assault, homicide, domestic violence, harassment, child sexual and physical abuse, elder abuse, homicide, criminal damage, robbery, and fraud that occur within Cochise County.
Glendale Police Department Victim Assistance
Phone: (623) 930-3030
People who experience a traumatic event in their lives often have a variety of physical and emotional responses. The Glendale Victim Assistance staff is available to talk about the crime and its impact on you. There are many facets of the criminal justice system that can be confusing if you do not have the information or the support you need. The Glendale Victim Assistance staff, located at the Glendale Family Advocacy Center, offers support in:
- Coping with the effects of trauma
- Crisis counseling
- Safety planning
- Crime Victims’ Rights
- Current status of a criminal case
- Criminal Justice System procedures
- Orders of Protection or Injunctions Against Harassment
- 911 cell phone
- Victim Compensation claims
- Superior Court resources and civil options
- Community resource and referral
Lake Havasu City Attorney's Office - Victim Assistance Program
Phone: (928) 854-4388
The Lake Havasu City Victim Assistance Program is located in the Lake Havasu City Attorney’s Office in the City Hall Building. City Hall is located at 2330 McCulloch Blvd. N., Lake Havasu City, AZ. The program is staffed by one full time victim advocate and specially-trained volunteer victim advocates. Office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, (volunteers are utilized during weekends and holidays).
Our Victim Assistance Program has been in existence since July of 2001 serving victims of misdemeanor crimes that occur within the Lake Havasu City limits. Lake Havasu City’s current population is approximately 52,000 as of February 2009. Our Victim Assistance Program provides hundreds of services annually to promote and facilitate justice and healing for Lake Havasu crime victims.
These services include:
- Advising victims regarding their constitutional and statutory rights and the process of the criminal justice system
- Accompany victims to attorney interviews and various court hearings, or appear on their behalf
- Act as a liaison between the victim and prosecutor throughout the case
- Guidance and assistance in the completion and submission of the Victim Impact Statement
- Assistance with filing restitution claims for compensation
- Assistance with filing claims with the Victim’s Compensation Fund
- Assistance with obtaining Orders of Protection or Injunctions Against Harassment
- Providing community social service referrals and advocacy in dealing with other agencies
- Collaborating with local agencies to ensure victims are receiving the services they need
Maricopa County Attorney - Victim Assistance Program
Phone: (602) 506-8522
The Maricopa County Attorney Victim Restitution program provides support to all victims of crime where they are legally entitled to restitution during the prosecution of the perpetrators by the Maricopa County Attorney’s Office. The region served is the 9,222 square miles of Maricopa County. The Maricopa County Attorney's Office Victim Services Division serves all victims of crime among the approximately 3,907,492 people in the County. Victims are provided Constitutionally mandated victim notification services, advocacy, crisis and short term counseling, escort to court proceedings and interviews, home and office visits, information and referral to social service and criminal justice agencies, emergency financial assistance, advocacy in filing orders to pay restitution, assistance in filing order of protection, assistance in filing compensation claims, and other personal advocacy. The mailing address is: Victim Services Division, Maricopa County Attorney's Office, 301 W. Jefferson, Suite 900, Phoenix, AZ 85003.
Mesa City Prosecutor's Office - Victim Services Unit
Phone: (480) 644-2188 (Monday-Thursday from 7am-6pm)
Since the inception of our Victim Services Unit in 1991, the Mesa City Prosecutor's Office has provided over 320,000 services to more than 80,000 victims. We are committed to ensure that victims of crime are notified and supported throughout the criminal justice process. Our Office provides mandated, direct and court-related services to victims of misdemeanor crimes committed in the City of Mesa, prosecuted through seven criminal divisions in the Mesa Municipal Court. We offer services such as personal advocacy, criminal justice support/advocacy, and appropriate and timely notification, which includes telephone, mail and in-person contact. Our letters, forms and pamphlets are informative and beneficial to all victims of crime.
We have a diverse staff that has a combined total of over 20 years experience in the victim services field. Crime victims or their family members can contact our victim services staff in-person Monday through Thursday from 7:00 a.m. to 6:00 p.m. at 245 West 2nd Street, Suite 201 – Mesa, Arizona or by phone at the number above. They can also reach us by mail at the same address listed above. Most importantly, if a victim is in an emergency situation, they should contact the Mesa Police Department by calling 9-1-1.
Mesa Police Department - Victim Services Unit
Phone: (480) 644-4075
The Mesa Police Department began the Victim Assistance Program in 1993 and at inception, the program was staffed with volunteers and managed by a Victim Assistance Coordinator. In 1996, the Center Against Family Violence (CAFV) was opened and this became the site that housed the Victim Services Unit (VSU). Currently, the VSU has grown to include personnel to address three primary functions--Victim Notification, VAPs volunteers, and Victim Services. Victim Notification personnel are responsible for contacting victims of misdemeanor arrests via phone and/or written communication to advise of victims' rights, request/waiver procedures, information regarding arrests, initial appearances, releases, and release conditions. VAPs volunteers are responsible for providing 24-hour, 365 day on-call coverage for on-scene response at the request of sworn personnel to address immediate needs of individuals. While these services are primarily available to Mesa sworn personnel, they are also available to sworn personnel from other local/state agencies. Victim Service personnel are responsible for providing crisis intervention, educational and emotional support, assistance with victim compensation applications, referrals to community services and transfer of advocacy to victims of crime. These services are provided primarily to victims of Mesa crimes, but are also available to any local, state, or federal crime victim. VSU personnel routinely provide information and referrals to other agencies and departments that are housed in the CAFV. Additionally, VSU personnel provide information and referrals to family/friends of victims, other victim service agencies, and other community-based social service agencies. Crime victims should report all emergencies by calling 911 and all non-emergent Mesa crimes by calling 480-644-2211.
Mohave County Attorney Victim/Witness Program
Phone: (928) 718-4967
Phone: (928) 753-0719
Colorado City Office: (928) 875-8480
The Mohave County Attorney Victim/Witness Program was established in 1990 and provides assistance to all crime victims in Mohave County by offering crisis intervention services, crisis counseling both in person and on the phone, information and referral, emergency financial assistance, emergency legal advocacy, personal advocacy, criminal justice support and advocacy and information about and assistance in filing for Crime Victim Compensation and Victims’ Rights Notification.
Victims are referred to the Mohave County Attorney Victim/Witness Program by local law enforcement agencies, prosecutors, courts, medical professionals, local domestic violence shelters, and other agencies assisting crime victims.
The Mohave County Attorney Victim/Witness Program provides Victims’ Rights Notification to all victims of felony crimes in Mohave County and misdemeanor crimes committed outside the city limits of Bullhead City, Kingman and Lake Havasu City.
Navajo County Attorney’s Office - Victim Services
Phone: (928) 524-4026
Phone: (928) 524-4332
Navajo County Victim Services is a division of the Navajo County Attorney's Office, which has been in operation since January, 1988. We provide full scale prosecutor-based victim assistance to ALL victims of crime in Navajo County which includes criminal justice support/advocacy, crisis counseling, emergency financial assistance, emergency legal advocacy, follow-up contact, information and referral, notification services, personal advocacy, and victim compensation claim assistance to the victims of crimes committed within the County Attorney's jurisdiction. The division additionally provides victim compensation services, information and referral, personal advocacy, crisis counseling, follow-up contact, and emergency financial assistance to victims of Federal crimes on the Navajo, Hopi, and Apache Indian Reservations located within Navajo County. Navajo County Victim Services is located in the County Attorney's Office in Holbrook at the Navajo County Governmental Complex. Mailing Address: POB 668, Holbrook, AZ 86025.
Peoria Police Department's Victim Assistance Services
Phone: (623) 773-7019
The Peoria Police Department’s Victim Assistance Services program assists those who are victims of crime within its jurisdiction. Assistance includes, but is not limited to, information and referral, advocacy, updates and follow up on case status, non emergency transportation and accompaniment to case related hearings or interviews, assistance with victim compensation claims, and obtaining orders of protection. We generally serve victims of all types of crime within our jurisdiction, with a focus on victims of domestic violence, sexual assault, crimes against children, DUI, and homicide survivors.
Phoenix Fire Department
Phone: (602) 261-8849
Dispatch Center: (602) 495-5555
The Phoenix Fire Department's Community Assistance Program (CAP) Crisis Response Units provide 24/7 on-scene victim assistance, crisis intervention, emotional support, resources, referrals, shelter placement, emergency financial assistance for basic needs, transportation, and investigative liaison assistance throughout the Phoenix metropolitan area. CR units are dispatched to provide assistance through the Regional Fire Dispatch System when requested by police and fire personnel, domestic violence shelters, The Family Advocacy Center or other CAP staff. CR Units respond to sexual assault, domestic violence, traffic accidents involving death or impairment, child abuse or neglect, elder abuse, assaults, kidnappings, human trafficking, robbery and homicides. Victims or other agencies in need of assistance or questions can contact us at 602-261-8849 or through the Fire Alarm Dispatch Center 495-5555.
Phoenix Prosecutor's Office - Victim Services Program
Phone: (602) 261-8192
The City of Phoenix Prosecutor's Office Victim Services Program was established in 1986. The Program serves victims and witnesses of misdemeanor crimes that occur within the City of Phoenix. Victim advocates provide victims with emotional support and information about the criminal justice system. Advocates provide the following services: escorts to all court hearings, employ empathetic listening skills when the victim retells their victimization, emergency financial assistance for the immediate aftermath of the crime and a separate area for victims to wait before they testify. Advocates ensure victims' safety by providing: lock changes, safety plans, hotel rooms when shelters are not available and escorts to and from their car while they are at court, if needed.
Advocates provide information by advising victims of their rights, explaining the judicial system, keeping the victim updated as to the status of the case, acting as a liaison between prosecutors, judges, court staff and other agencies. Advocates also provide a multitude of local resources that are applicable to the victim's needs. These include referrals to appropriate non-profit and government agencies.
The types of services provided are listed in the City of Phoenix Police Department’s "Your Rights As “A Crime Victim” pamphlet that is handed out at the scene of the crime. If it is determined a victim did not receive a pamphlet at the scene or it has been misplaced then a “Information for Victims in Phoenix Municipal Court" pamphlet will be sent to the victim which covers all the victims’ rights. Victims also receive the Victim Services number, 602-261-8192, on both pamphlets and the notification letters that are sent out by the Prosecutor’s Office when a case is charged.
Pima County Attorney’s Office
Phone: (520) 740-5525
To better serve victims of crime, in 1975 The Pima County Attorney's Office established the first Victim Witness Program of its kind in the nation. Today, its 23 advocates and 100+ volunteers provide on-scene and telephone crisis intervention services anywhere in the county, 24 hours a day, every day of the year. They also offer a continuum of free follow-up services that help victims heal and move forward with their lives, including: community referrals for a wide range of services; specialized interventions for children; information on victim rights; assistance filing victim compensation claims and securing Orders of Protection; help accessing and understanding information about the criminal justice process; and court advocacy. Victims and their families can contact us through referrals by law enforcement, public safety and other community organizations or by calling (520) 740-5525.
Surprise Police Department's Victim Assistance Unit
Phone: (623) 222-4312
Main Number: (623) 222-4000
Surprise Police Victim Advocacy
The Surprise Police Department’s Victim Assistance Unit (VAU) was established in 2003 and since its inception has been committed to the preservation and protection of the rights of crime victims within the City of Surprise. The Surprise Police Department recognizes that many innocent people suffer economic loss, injury, or death due to criminal acts. Therefore, victims and witnesses are treated with compassion, respect, and dignity.
The VAU links victims of crime to informational resources and support for traumatic incidents including, but not limited to the following: sexual assault, homicide, robbery, child abuse, elder abuse, domestic violence, DUI/DWI crashes, harassment, stalking and fraud.
The VAU provides these additional services: Crisis response/intervention, emotional support, update victims on case status, escort victims to court, assist victims obtain an Order of Protection or Injunction Against Harassment, accompany victims to interviews pertaining to their case, help domestic violence victims create a safety plan, locate shelter for domestic violence victims, explain the judicial process, assist victims with filing compensation claims, provide resources and referrals.
Tempe's Care 7 Program
Phone: (480) 350-2969
CARE 7 is the City of Tempe's Crisis Response Team. We are a group of dedicated and professionally trained staff and community members who provide 24 hour, on-scene crisis intervention services in Tempe. CARE 7 provides immediate, high quality crisis services, emotional support, and referral to community members who have been faced with trauma. We are able to focus on the emotional and practical needs of the individual in crisis while police and fire personnel attend to law enforcement, medical emergency and fire suppression needs. In addition to the mobile team, CARE 7 employs Victim Advocates in an effort to provide comprehensive support to all victims of crime in Tempe. These services include information, referral, and linkage to community agencies/resources; transportation to shelters, hospitals, Sexual Assault Nurse Examiner (SANE), and other safe places for victims; satellite Orders of Protection, court accompaniment, and follow-up support with city sponsored counseling services. The Victim Advocates also provide information and assistance with obtaining victim compensation for crime victims. Our goal is to provide a continuum of care for all victims in the city of Tempe and to encourage them to participate in the criminal justice system.
Victim Witness Services of Coconino County
Phone: (928) 779-6163
Victim Witness Services of Coconino County has been in business since 1984. Services are provided to individuals and groups who are victims of felony crimes and certain misdemeanor crimes that occur within Coconino County.
Victim Witness Services of Coconino County programs include:
- Victim Advocate Volunteer Program – trained community members, NAU students and staff respond 24/7 to assist victims of crimes/crises on-scene and/or off-scene.
- Victim and Witness Advocacy Program – victim advocates provide a multitude of services to help victims and witnesses recover from the trauma of crime, as well as to guide them through the criminal justice system.
- Crime Victim Compensation Program – V/WS administers the Coconino County Crime Victim Compensation Program.
- Call-to-Protect Program – cell phones are available for victims of domestic violence.
- Outreach Program – advocates travel countywide to provide direct services to victims who are unable to travel into Flagstaff.
- Community Education and Public Awareness – V/WS provides information and/or training relevant to crime intervention and prevention.
- Pets, Too! – grant funds are available to board the pets of domestic violence survivors seeking safety in a domestic violence shelter.
Yavapai County Attorney Victim Services Division
Prescott Phone: (928) 771-3485
Camp Verde Phone: (928) 567-7757
The Yavapai County Attorney Victim Services Division, established in July 1990, serves crime victims in Yavapai County. Services are available in Prescott and the Verde Valley and include: short-term counseling, crisis intervention, referrals to local social service agencies and shelters, court-related services and educating crime victims on their statutory rights in the criminal justice system. The program currently has 13 full-time staff members and 5 trained interns/volunteers who provide direct services to victims of crime. Victim Advocates are available to assist all victims of crime and have expertise in working with victims of violent crime such as: Child Abuse (Physical and Sexual Abuse), Sexual Assault, Domestic Violence, Homicide, DUI, and Assaults. Prescott office: 255 East Gurley Street, First Floor Prescott, Arizona 86301. Camp Verde office: 3505 W. Highway 260, Suite B52 Camp Verde, Arizona 86322.
Yuma County Attorney’s Office - Victim Services Division
Phone: (928) 817-4300 (Monday-Friday, 8am-5pm)
The Victim Services Division of the Yuma County Attorney’s Office was created in 1987. We are a prosecutor-based governmental entity that provides services to any person who has been the victim of a criminal act that occurred in Yuma County or a Yuma County resident who is injured by an act of international terrorism as defined by 18 U.S.C. 2332, 1992. Our staff members are available to assist crime victims living in the communities of San Luis, Gadsden, Somerton, Yuma, and Wellton as well as those who live in unincorporated areas of the county. Services we provide include notification of every scheduled court hearing in the criminal case, financial assistance through the Victim Compensation Program, advocacy services and referrals to outside agencies. Our office supports those who have been victimized by crimes such as Arson, Assault, Burglary, Crimes against Children, Domestic Violence, Elder Abuse, Kidnapping, and Theft. In addition, we support surviving family members of those who lost a loved one as the direct result of a criminal act. All services are offered free of charge and are provided without regard to religion, race, age, gender, or sexual orientation. The Yuma County Attorney’s Office is located in the Yuma Justice Center at 250 West Second Street, Yuma, Arizona.