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Job Descriptions & Pay


Class Code: 7621
Salary Schedule: Approved Arizona Law Enforcement Merit System Council Salary Schedule
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Summary Statement: Under general direction, is responsible for work of considerable difficulty in the coordination of services provided to personal computer and L/WAN users (e.g. consultation on the appropriate hardware and software to purchase, troubleshooting and problem solving on personal computers and L/WANs, providing occasional personal computer programming services, etc.); and performs related work as required. This is a competitive classification.

Essential Functions: (not intended to be all inclusive:

1. Communicates, both orally and in writing, with Department employees, other agencies and the general public to provide information and resolve issues using oral communications skills.

2. Reviews and approves DPS office automation purchase requests to assure compliance with standards, effective use of funds, and satisfaction of customer requirements using a mainframe/personal computer and requisition form.

3. Performs "Administrator" functions for Novell 3.12 LAN (e.g. creates, deletes, renames user ID's; creates shared file areas; grants access rights to network resources, etc.) to provide customers with access to the DPS LAN, facilitate use of the network, and maintain the network system using a mainframe/personal computer, network software, and utilities software.

4. Responds to user requests for troubleshooting of network problems to assist users in gaining greater knowledge of the system and provide easier access and handling of data using knowledge of the network hardware and software.

5. Installs and configures personal computer and client/server hardware and software using a personal computer workstation and technical expertise.

6. Acquires, installs, maintains and upgrades user hardware (e.g. microcomputer CPU, monitor, speaker, printer, etc.) to provide user the ability to share devices, information, programs and data using utility programs and a LAN/WAN workstation.

7. Acquires, installs, maintains and upgrades user software (e.g. charting and graphing, database, desktop publishing, fund financial accounting, spreadsheet, word processing, etc.) to enable users to operate within the capabilities of the personal computer and/or Local/Wide Area Network environments using technical expertise and a LAN/WAN workstation.

8. Provides technical support to assist in: 1) solving complex computer support problems, 2) resolving issues regarding mainframe and LAN interactions, and 3) ensuring proper decisions on difficult hardware installations and maintenance issues using a mainframe/personal computer, LAN workstation, and network printers.

9. Implements and maintains software applications to facilitate employee work processes using a mainframe/ personal computer, LAN workstation, and training facilities.

10. Provides technical advice and information to Department employees to help them maintain currency on automated systems using technical knowledge of computers.

11. Provides technical input for the acquisition and installation of computer hardware and software to ensure operation efficiency using knowledge of computers and written documentation.

12. Provides technical assistance to users to resolve problems and help them utilize resources more efficiently (e.g. LAN/WAN workstations, LANs, WANs, etc.) using vendor technical support services, analytical skills, and knowledge of the systems.

13. Reviews and comments on various documents (e.g. topic papers, technical reports, project proposals, etc.) to ensure the Department has information on the impact of such proposals on the Department automated systems, assess technical feasibility, and present alternative proposals using a mainframe/personal computer, written communication skills, and technical expertise.

14. Remains current on job-specific and departmental topics through training courses, workshops, seminars, professional organizations, professional publications, etc. to apply appropriate policies and technologies to assigned systems.

15. Performs "Administrator" functions for Electronic Mail System (EMS) LAN (e.g. creates, deletes and modifies user ID's; creates and modifies organizational groups, creates, modifies and deletes printers, etc.) to provide customers with access to the electronic mail systems, facilitate use of the network, and maintain the network using a mainframe/personal computer, network software, and utilities software.

16. Evaluates business problems and revised operational procedures to identify potential enhancements to assigned systems to meet changing business requirements using technical expertise.

17. Assists technical staff in the resolution of mainframe, personal computer, and client/server problems using a mainframe/personal computer and technical expertise.

18. Responds to 24-hour emergency calls for assistance to perform emergency corrective actions to return applications programs and systems to operational mode during off-duty hours using a LAN/WAN work-station, and debugging/tracing tools.

19. Researches, designs, acquires, installs, configures, tests, maintains, monitors and upgrades LAN system hardware (e.g. servers, tape backup systems, power backup systems, network interface cards, FAX server, CD ROM server, shared printers and modems, wiring hubs, etc.) to provide the ability for users to share devices and information, centralized installation and control for users, and consistent backups of all programs and data, using equipment-specific software/utility programs, and a mainframe/personal computer.

20. Researches, recommends, procures, installs, and maintains shared user software applications on the server for functions (e.g. word processing, spreadsheets, databases, charting and graphing, desktop publishing, and fund financial accounting, etc.) to provide standardization of the applications, their installation, centralized support, and reduction of licenses required using the software, a LAN/WAN workstation, and LAN server.

21. Estimates required resources to complete tasks in assigned projects in order to project completion dates and aid in scheduling, using a mainframe/personal computer and scheduling/tracking applications.

22. Interviews Department and outside clients to determine system requirements using technical expertise.

23. Serves as a technical liaison between the work unit and other segments of the Department or outside agencies to investigate and resolve problems, and facilitate proper use of assigned systems using a mainframe/personal computer, modern office equipment, and personal contacts.

24. Recommends changes to policies, procedures, applications development standards, and guidelines to improve staff productivity using a mainframe/personal computer, written communication skills, and technical expertise.

25. Interprets and disseminates information applicable to assigned systems (e.g. time and activity, overtime, leave policies, state statutes, laws, administrative rules, general policies and procedures etc.) to provide responses to questions using a mainframe/personal computer, state statutes, and Department General Orders, policies and procedures.

26. Develops, implements, and monitors project schedules to ensure all affected parties are aware of the various time commitments, resources available, and current status of projects, using a mainframe/personal computer and electronic project scheduling and tracking programs.

27. Writes, updates and submits routine, periodic, and special reports to provide information (e.g. project status, description of new computer systems, enhancements to existing systems, etc.) to clients and management using documentation of activities and time spent, a mainframe/personal computer, software, and electronic mail system.

28. Gathers and analyzes data to provide accurate information for briefings, reports and correspondence using modern office equipment and mainframe/personal computer hardware and software.

29. Prioritizes and schedules client requests to ensure the most critical needs for assigned systems are completed in a timely manner using a mainframe/personal computer.

30. Plans, monitors and controls several assigned projects concurrently to effectively use time and programming resources using a mainframe/personal computer, time management skills, and project management software.

31. Serves in the absence of the supervisor to ensure efficient operation of affected area.

32. Coordinates the installation of new and modified systems with Section personnel to ensure online and batch interfaces with other Department applications function correctly using a mainframe/personal computer and modern office equipment.

33. Installs hubs, routers and other infrastructure equipment to ensure effective and efficient use of network devices using various hand tools.

34. Prepares informational reports (e.g. monthly activity, budgetary, financial, statistical, etc.) to provide accurate information using a personal computer, spreadsheet program, calculator, reference material and technical data.

35. Coordinates and/or supervises the installation of new systems (e.g. applications, personal computers, networks, telephone systems, etc.) using contractors, consultants, Section staff and technical expertise.

36. Serves as a liaison between the Department, Unit and various other agencies/associations to investigate and resolve problems and facilitate the proper flow of information using a LAN/WAN workstation, telephone and personal contacts.

37. Serves on committees and task forces for the Department and external organizations to provide input, exchange information, and perform the functions of the committee (e.g. policy writing, analysis of recommendations, problem solving, etc.) using expertise and a personal computer.

38. Installs, maintains, performs user configurations, and makes changes to microcomputer-based mainframe terminal gateways to the Department mainframe computer to provide access to mainframe applications (e.g. MIS, ACJIS, EMS, NCIC, etc.) using mainframe terminal gateway and client software, and an IBM synchronous modem.

39. Conducts and/or attends administrative and/or technical meetings or conferences to obtain and/or disseminate information regarding assigned work area issues.

40. Writes applications documentation to provide written support and backup of program functions using a mainframe/personal computer, hardware, and software.

41. Writes systems documentation to provide written support and backup of the system functions using a mainframe/personal computer, hardware, and software.

42. Assists trainers in writing training documentation to ensure documentation is correct and complete using technical expertise and interpersonal skills.

43. Schedules, monitors, develops and conducts training for subordinate technical staff to ensure they have the needed knowledge, skills and abilities to perform their jobs, using technical knowledge.

44. Evaluates and makes recommendations on commercial software to improve productivity and client services using a mainframe/personal computer, technical expertise, and knowledge of client and Department requirements.

45. Coordinates vendors and contractors on LAN work assignments to provide the most current capabilities for the system using knowledge of the network hardware and software.

46. Composes written test questions, training and experience supplements and interview questions to evaluate technical expertise of prospective employees and outside technical consultants using a mainframe/personal computer, software, technical expertise and modern office equipment.

47. Interviews applicants for vacant technical positions and temporary contract services to evaluate their technical capabilities using technical expertise and Department policies and procedures.

48. Prepares and delivers oral and graphic presentations to small and large groups to provide information and answer questions regarding data processing functions and Department automation using presentation skills and mainframe/personal computer hardware and software.

49. Writes LAN/WAN network backup procedures to ensure standards and consistency in LAN/WAN data backup using a LAN/WAN workstation.

50. Contracts with, and supervises, contracted network specialists and consultants in the performance of technical tasks using applicable state laws, Department contracts, and evaluations of applicant credentials.

51. Researches, recommends, procures, installs, upgrades, and maintains network operating system software (e.g. peripheral software for backup, virus protection, application metering, network management communications [Novell]) to maintain integrity of the systems, provide stability, management and integration of systems, and maintain legality and security of the systems, using software programs on CD or diskettes, network servers, and a LAN/WAN workstation.

52. Researches, recommends, procures, installs, and maintains shared and stand-alone applications for specialized dial-in/dial-out access and Internet access to accommodate the user with applications which do not work well on a LAN or are not cost effective for LAN versions using technical and consultant expertise and written manuals.

53. Develops and conducts, or obtains from outside sources, training sessions to train subordinates and users on new and existing systems (e.g. applications software, custom programs, personal computer capabilities, LAN features, WAN features, etc.) using contractors and implementers.

54. Advises management on in-house and industry trends that may keep the work unit from meeting its goals and objectives using oral and written reports and analytical skills.

55. Acquires, installs, maintains, and upgrades Local/Wide Area Network software (e.g. metering, backup systems, virus protection, operating, utilities, etc.) to enable users to operate within the capabilities of the personal computer and/or Local/Wide Area Network environments using technical expertise and a LAN/WAN workstation.

Knowledge, Skills, & Abilities Required: Knowledge of:

1. the principles, concepts, capabilities, and operations of microcomputer hardware, data storage devices and peripherals (e.g. personal computers; LAN servers; hard, floppy and magnetic tape drives; printers; modems; CD-Rom drives; keyboards; mice; etc.).

2. data wiring topologies, design, and techniques.

3. troubleshooting techniques on hardware and software (e.g. personal computer, network, communications equipment, etc.).

4. number systems (e.g. binary, decimal, hexadecimal, etc.) used by digital computer systems.

5. mainframe and personal computer based electronic mail systems and their capabilities.

6. current technological trends for mainframe, client/server, and personal computer information systems.

7. the various operating systems utilized by the Department (e.g. Microsoft Windows, Windows NT, UNIX, MVS/ESA, etc.).

8. local and wide area computer networks and topologies (e.g. Novell, 3Com, star topology, etc.).

9. network application and data security systems (e.g. Netware, Windows NT, RACF, etc.).

10. technical computer terminology.

11. the principles and practices of supervision.

Skill in:

1. the use of mainframe and personal computer hardware and peripheral devices.

2. reviewing, interpreting, and proofreading comprehensive, analytical, statistical, technical, and administrative reports, documents, and manuals.

3. evaluating commercial programs and systems.

4. analyzing user needs to design appropriate system modifications or new applications to meet the identified requirements.

5. developing logical conclusions and implementing practical solutions to highly complex technical and business problems.

6. working independently as well as part of a team.

7. performing under pressure and meeting deadlines.

8. solving highly complex logic problems.

9. assisting customers with computer related problems.

10. installing and configuring computer equipment (e.g. computer, network, communications, etc.).

11. analyzing, diagnosing and resolving software and hardware problems and their inter-relationships with available tools (e.g. personal computer and peripherals, network equipment, communications equipment, etc.).

12. using commercial microcomputer software (e.g. word processing, spreadsheet, groupware, project management, flowchart, etc.).

13. effectively communicating orally.

14. developing and maintaining effective working relationships with individuals at all levels of an organization.

15. decision making.

16. comprehending and interpreting oral communications.

17. the use of various operating system utility programs to view and analyze the contents of computer files.

18. system testing applications to identify performance, data integrity, communication and functionality problems and ensure the programs are corrected accordingly.

19. effective time management and organization techniques.

20. identifying, researching, analyzing and interpreting technical information from a variety of sources to resolve complex problems, (e.g. design, code, debug, etc.) custom developed applications.

21. using modern office equipment (e.g. FAX, photocopier, phone, page, etc.).

22. performing multiple highly complex tasks concurrently.

23. describing problems, alternatives, and making recommendations.

24. adjusting priorities and work schedules as necessary to meet project deadlines.

25. selecting the best tool on various platforms (mainframe, personal computer, UNIX, etc.).

26. recognizing hardware and software problems and implementing effective solutions (e.g. mainframe, personal computer, client/server, etc.).

27. evaluating technology trends (e.g. time frames of impact on market, influence of trends on market as a whole, potential impact on user clientele, impact on current systems, possible time frames, potential costs in terms of money and people, etc.).

Ability to:

1. learn and apply new technical knowledge and skills.

2. adapt to rapidly developing and changing technology.

3. identify ways to improve productivity and effectiveness by using automation.

4. develop and implement changes.

5. integrate equipment on multiple platforms (e.g. Macintosh, personal computers) and operating systems (Unix, VAX, System 7, DOS, Windows, OS/2, HP Unix, OSF/1 unix, Netware, VMS, Pathworks, etc.).

6. define accurately and clearly specifications for personal computer and network related systems.

7. interpret information about technological issues and advances.

Minimum Qualifications: Requires three (3) years of experience as a Personal Computer Specialist with the Arizona Department of Public Safety; OR four (4) years of experience providing technical support services to micro-computer, mini-computer, and LAN users.

Coursework in computer science, management information systems, or a related field from an accredited college, technical school, or university may substitute for up to one (1) year of the required experience on a month for month basis.

Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.

Must successfully complete the examination process.

FLSA Status: Non-Exempt

Current as of: 7/24/2014 10:44:13 AM