Job Descriptions & Pay
INFORMATION SERVICES MANAGER
|Class Title:||INFORMATION SERVICES MANAGER|
|Salary Schedule:||Approved Arizona Law Enforcement Merit System Council Salary Schedule|
|Summary Statement:||Under administrative direction, directs, coordinates, and exercises functional authority for planning, organizing, controlling, integrating, designing, implementing, and enhancing information systems and services for the Department. Performs related duties as assigned. This is a competitive classification.|
|Essential Functions:||(not intended to be all inclusive)
1. Through subordinate supervisors, manages and directs staff activities to provide timely services to other work units throughout the Department of Public Safety (DPS) and ensure efficient daily operation of the Information System Services Section and accountability and adherence to applicable laws, policies and procedures using principles of management and technical expertise.
2. Establishes performance measures, goals, objectives and priorities for subordinate staff using principles of management and technical expertise.
3. Directs the development, design, re-design, implementation, and enhancement of manual and automated systems to increase efficiency, customer service and employee productivity using principles of management and technical expertise.
4. Designs computer networks to develop secure and efficient L/WANs, meet customer needs, and alleviate complex network traffic using technical expertise.
5. Monitors and evaluates computer systems to ensure each system and network performance is at its peak operating capacity and efficiency level using technical expertise.
6. Defines, composes, and implements Section goals and objectives to improve DPS efficiency through automation and ensure Section goals are in line with DPS goals and objectives using knowledge of DPS goals and objectives, and written and oral communication skills.
7. Reviews and coordinates the planning and execution of system upgrades and equipment replacement projects to ensure system outages are kept to a minimum using oral communication and project management techniques.
8. Conducts needs assessments of user requirements to determine current and future needs (e.g. for updated equipment, programs, etc.) and develops and/or revises programs specific to assigned Section using technical expertise and needs assessment techniques.
9. Administers the Section budget and oversees the expenditures and budget allotments to ensure the Section has sufficient funding throughout the fiscal year using budgetary skills, spreadsheet software, manual and automated reports.
10. Conducts research and recommends actions to replace current methodologies and processes at DPS using a personal computer, Internet, and technical expertise.
11. Prepares and submits written documents of an administrative and technical nature to communicate information using written communications and a personal computer.
12. Supervises the design, direction, coordination and daily operation of services and programs specific to the Section to ensure timely delivery of services using supervisory skills and technical expertise.
13. Interprets and disseminates information to inform employees and provide responses to their questions using oral/ written communications and technical expertise.
14. Reviews and interprets technical materials to ensure effective communication and decision making occurs using written communications.
15. Acquires and/or assures the acquisition of, designs, develops, and/or presents training for subordinate staff to enhance and increase technical knowledge and skills using principles and techniques of staff development, technical expertise, and interpersonal skills.
16. Monitors projects to ensure they are completed on time and within budget using oral and written goals and objectives as well as automated systems.
17. Monitors HELP Desk service requests to ensure total number of open requests do not exceed acceptable levels using a personal computer and tracking system.
18. Prepares and conducts briefings presentations to management or other executives to report information and answer questions using technical expertise and oral communications skills.
19. Approves the acquisition of hardware and software to ensure items are in compliance with Section policies and strategies using written documentation and oral communication.
20. Monitors and evaluates employees' work performance to advise staff of the requirements and expectations of their positions and provide feedback using direct observation and oral/written communications.
21. Represents the department, division, bureau, section, and/or unit at public hearings, meetings, committees or task forces to present evidence or information, or support the department's interests using oral communications and technical expertise.
22. Interviews prospective employees to select the best qualified candidates for vacant positions using interviewing techniques and technical expertise.
23. Remains current on job-specific procedures through training courses, professional associations, and trade publications to apply appropriate methodologies.
24. Reviews and updates policies and procedures to ensure the proper distribution of criminal justice information is available to customers using a personal computer and written documentation.
25. Attends meetings or conferences to obtain or disseminate information regarding assigned work area issues and programs.
|Knowledge, Skills, & Abilities Required:||Knowledge of:
1. planning and research principles and practices, including operational and long-range strategic planning.
2. the principles and techniques of developing performance and productivity standards.
3. federal, state and local programs and resources regarding area of assignment.
4. crisis management techniques.
5. various applications software (e.g. word processing, spreadsheet, presentation, database, etc.).
6. the technology and terminology of automated systems.
7. interviewing techniques for the purpose of recommending staff selections.
1. project management (e.g. planning, costing, organizing, coordinating, and supervising projects of varying size and magnitude.).
2. oral communications.
3. the use of computer (e.g. mainframe, UNIX, microcomputer, network, etc.) hardware and peripherals (e.g. hard drive, disk drives, monitors, keyboards, printers, modems, etc.).
4. written communications for both administrative and technical purposes.
1. monitor trends, forecast change, identify future agency needs and initiate change.
2. develop feasible short and long range plans and goals.
3. develop effective operating procedures to direct work functions.
4. make oral presentations before groups of people.
5. direct and manage a professional, multi-disciplined staff.
6. evaluate subordinates' work.
7. develop and maintain effective interpersonal relations.
8. identify problems and develop resolutions in both routine and emergency situations.
9. analyze complex and detailed information.
|Minimum Qualifications:||Requires two (2) years experience supervising a major sub-division of the information systems function of a large mainframe and networked environment; OR an equivalent combination of education and experience.
Must successfully complete the examination process.
FLSA Status: Exempt
Current as of: 7/24/2014 8:20:28 AM