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Job Descriptions & Pay


Class Code: 7612
Salary Schedule: Approved Arizona Law Enforcement Merit System Council Salary Schedule
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Summary Statement: Under direction, is responsible for work of considerable difficulty in the supervision of data processing operations (e.g. computer operators, data conversion, control and library, etc.) for a large-scale, systems-oriented computer center; and performs related work as required. This is a competitive classification.

Essential Functions: (not intended to be all inclusive)

1. Operates the DPS mainframe computer system during scheduled downtime, outages, and critical emergency situations, and during staff shortages.

2. Communicates with computer network customers to promote good public relations, assist with hardware operational problems and concerns, and identify and label equipment using SERV software, a Dynolabeler, and service manuals.

3. Provides technical supervision to unit employees to ensure daily functions are accomplished efficiently and effectively, and that criminal justice information is provided to the law enforcement community using mainframe/personal computers and appropriate software.

4. Develops, writes and updates policies and procedures to ensure daily functions and operations are accomplished efficiently and effectively and that jobs are performed to proper and technical specifications using mainframe/personal computers, technical manuals, and appropriate software (e.g. WordPerfect, dBase III, EMS, etc.) and job languages.

5. Evaluates employees' work performance to advise of the requirements and expectations of the position, provide feedback on performance, and communicate goals and objectives using DPS manuals and forms.

6. Communicates in writing with Department employees and other customers to provide information and resolve issues using a computer.

7. Ensures adherence to security procedures (e.g. keys to facilities, passwords, sensitive reports, etc.) to prevent unauthorized access and to protect equipment, staff, sensitive information and files unique to data processing functions using technical expertise, keys, computers and appropriate software.

8. Assists customers, DPS personnel, and vendors by providing technical knowledge of data control/network operations and standards using mainframe/personal computers, the telephone, and an electronic mail system.

9. Operates and monitors computer networks to prepare and process mainframe computer jobs to obtain maximum efficiency and optimum performance using mainframe/personal computers, appropriate software, technical publications and manuals, and an electronic mail system.

10. Investigates and resolves network problems to ensure accurate recording and follow-up response to customers, vendors, and data processing personnel using mainframe/personal computers, printers, appropriate software (e.g. CICS, ATRM/MTRM, Netview, etc.) the telephone, and vendor lists.

11. Monitors the computer system network to ensure its efficient utilization and to identify potential problems and solutions to prevent outages to the criminal justice systems using mainframe/personal computers, appropriate software, and reference manuals.

12. Monitors computer room safety and security to verify environmental equipment is operating as prescribed and to prevent unauthorized access using equipment reference manuals, Power Distribution Unit lists, telephone, vendor lists, and operations procedures manuals.

13. Oversees escalation procedures to ensure that management is properly notified when emergency situations occur using mainframe/personal computers, phone lists, and a modem.

14. Provides on-call support during unscheduled work hours to respond to computer room network failures and problems and to provide information for network operations personnel using the telephone, mainframe/personal computer, and modem.

15. Coordinates change control requests to ensure that changes are integrated into production with minimal impact to customer service using forms, mainframe/personal computers, and appropriate software.

16. Resolves hardware and software problems to ensure law enforcement systems are available to internal and external DPS customers using mainframe/personal computers, appropriate software, line and technical control monitors, diagnostic equipment and telephone.

17. Updates and maintains the online identification information file (e.g. ATRM/MTRM) that identifies computer network users' terminal equipment and location changes using mainframe/personal computers, appropriate software, and inventory lists.

18. Communicates orally and electronically to data processing personnel and network customers to provide information on network functions, scheduled downtime, and section operations and policies, using mainframe/personal computers, appropriate software, and telephone lists.

19. Writes and reviews network operations training procedures to ensure current training guidelines are followed and changes are implemented using mainframe/personal computers and associated software.

20. Trains network operations staff to ensure new personnel follow the established training procedures and guidelines using mainframe/personal computers, associated software.

21. Analyzes computer systems and reports to ensure computer resources are utilized efficiently and to resolve difficult operational problems, hardware malfunctions, and network and associated terminal problems using a mainframe/personal computer, appropriate software, and reference and technical manuals.

22. Remains current on job specific expertise to aid in problem resolution, gain knowledge of new products, and become aware of operational changes by reading various publications (e.g. operator guides, service manuals, technical newsletters).

23. Resolves user problems (e.g. terminal, circuit, equipment, software, etc.) of critical network systems (e.g. ACJIS, MIS, etc.) to ensure recovery and proper operation using mainframe/personal computers and appropriate software (e.g. CICS, TSO, SDSF, Netview, Omegamon, etc.).

24. Writes programming requests to improve operational efficiencies using EMS and unit operations policies and procedures.

25. Develops and/or completes various forms and documents, and provides technical expertise to assist the Human Resources Section in personnel functions (e.g. selection processes, test development, etc.) using technical manuals and expertise, textbooks, a mainframe/ personal computer and applicable software.

26. Interviews and selects job applicants for vacant unit positions or for promotion of employees within the unit using interview questions and applicant documentation.

27. Reviews and evaluates training opportunities for operations personnel to ensure proper and complete training of unit procedures and/or provide continuing education using vendor training literature and manuals, video courses and seminars, catalogs, and mainframe/personal computer training programs.

28. Counsels unit employees in order to explain benefits, or provide information on career opportunities, or review work habits, customer service and policies and procedures using reference manuals, memorandums, and technical expertise.

29. Schedules employee work hours to ensure proper coverage for critical core hours in support of data processing customers using mainframe/personal computers and appropriate software.

30. Audits the unit's capital equipment inventory to verify the physical presence of capital equipment using appropriate forms, mainframe/personal computers and miscellaneous office equipment.

31. Completes various forms (e.g. time sheets, route slips, emergency recalls, vacation requests, etc.) to ensure Department policies and procedures are being followed within unit using technical expertise, a mainframe/personal computer, printer, copier, wordprocessing and database software, and an electronic mail system.

32. Develops and reviews data processing standards and procedures to provide customers with standardized methods for accomplishing tasks using technical expertise.

33. Conducts and/or participates in meetings to receive and provide current information on data processing projects and activities.

34. Trains support personnel and other DPS employees and customers in various subjects related to assigned area's operations (e.g. data processing systems, applications, programs, equipment, etc.) using technical expertise, mainframe/personal computers, technical manuals, publications, and appropriate software.

35. Researches and reports on the technology and procedures of other agencies in their operations and activities to improve data processing operations and functions using mainframe/personal computers, a printer, and appropriate software.

36. Maintains, updates and distributes various types of information (e.g. monthly or special reports, name and address files, location codes, etc.) to provide accurate and statistical on-line files and records for use by DPS personnel using mainframe/personal computers, a printer, and appropriate software.

37. Researches and evaluates vendor products to determine cost effective solutions for data processing products using mainframe/personal computers and calculator.

38. Coordinates computer room remodeling projects and equipment acquisitions to ensure the effective and efficient use of floor space and to schedule hardware installations by communicating with vendors, contractors, facilities management and data processing management.

39. Reviews computer system console logs (e.g. SYSLOG, EREP log, console log, etc.) to prevent potential problems from occurring using mainframe/personal computers, appropriate software and the telephone.

40. Schedules hardware preventive maintenance to ensure computer system hardware is in workable and usable condition using vendor lists, telephone, error reports and logs, and appropriate software.

41. Assists technical support personnel (e.g. programmers, vendors, etc.) to provide testing resources for the installation of new hardware and software and to coordinate changes that are made using mainframe/ personal computers, reference manuals, cabling and error logs.

42. Reviews network and LAN backups to ensure that procedures are correctly followed in storing data files and computer network system information for the DPS computer system and local area networks (LANs) using mainframe/personal computers, and tape cartridges.

43. Writes technical and administrative reports to provide management and staff with information on computer network activities using mainframe/personal computers and appropriate software (e.g. WordPerfect, TSO, EMS, etc.).

44. Reviews and approves hardware maintenance invoices to verify equipment charges are accurate using mainframe/personal computers, appropriate software, warranty listings, FAX machine and printers.

45. Provides customer service support when visiting with customers by identifying and labelling equipment, giving instruction on how to call for help and service, and improving relations and confidence.

46. Maintains network operations data files to ensure information is on file for problem resolution using appropriate software (e.g. CICS, TSO, EMS, etc.), and the telephone.

47. Trains computer users to ensure their effective and efficient use of DPS computer systems using training guidelines and computers.

48. Trains new terminal operator users on the Arizona Criminal Justice Information Systems (ACJIS) network using computer terminals, printers, and training aids.

49. Coordinates, and/or plans and/or schedules data control operations, batch productions, and the job stream environment to effectively and efficiently control special assignments and work productivity using mainframe/personal computers, and appropriate software.

50. Reviews and prepares invitations for bids and requests for proposals to make recommendations on hardware and software selection processes and ensure the most cost effective solutions for the Department using appropriate forms, mainframe/personal computers and associated software.

51. Orders supplies or services for data processing operations using the typewriter, fax, telephone, requisition forms or computer.

52. Reviews management directives to maintain knowledge of latest rules and regulations in order to administer policy and ensure employees are in compliance with all Department policies and procedures.

53. Performs power up and power down of mainframe, LAN, and auxiliary equipment to restore service to the statewide law enforcement community using technical expertise and standard procedures.

54. Designs and develops specialized forms for DPS customers, and programs forms printing system equipment (e.g. Xerox 4850 Laser Printing System) to produce the forms using a mainframe/personal computer, appropriate software (e.g. TSO, ISPF, forms description language commands, etc.).

55. Monitors various network systems, (e.g. Arcserve, Local Area Network, etc.) to perform backup and recovery of data from disk drives to tape using a mainframe/personal computer and appropriate LAN backup and virus software.

56. Provides assistance to data processing personnel to ensure that hardware/software is properly developed and tested using designated equipment and programs.

57. Offloads systems record logs and dump datasets to tape to provide an audit trail of system activities using mainframe/personal computers, appropriate software (e.g., TSO, SDSF, TMS, etc.) and a tape drive.

58. Conducts computer room tours to provide customers and visitors an overview of functions and services of the data processing computer operations network.

Knowledge, Skills, & Abilities Required: Knowledge of:

1. the principles of operations for computer network systems.

2. methods used to measure network and computer utilization and performance.

3. job submittal procedures and practices for production jobs.

4. job control language (JCL) and utilities software.

5. data control, data conversion and help desk functions.

6. the distribution of sensitive information and reports.

7. installation of online terminal and personal computers.

8. computer hardware inventory maintenance and reporting.

9. computer room safety and security procedures.

10. computer network escalation procedures.

11. principles, capabilities and operation of modern data processing equipment (e.g. personal computers, mainframe terminals, laser printers, etc.).

12. computer products and service vendors.

13. computer environmental control systems, (e.g. fire control, temperature, humidity, etc.).

14. computer security system methodology.

15. departmental budget and procurement policies.

16. research/development/design of electronic forms.

17. principles of local area network (LAN) administration.

18. data communications operating system software (e.g. VTAM, NCP, NETVIEW, etc.).

Skill in:

1. entering computer commands for computer operating systems and software, (e.g. MVS/ESA, VTAM, JES2, CICS, TSO, Netview, Omegamon, etc.).

2. recognizing, identifying, analyzing, and correcting equipment malfunctions for computer and network problems.

3. operating line monitor diagnostic equipment, network system printers, terminals, consoles, and related network data communications equipment.

4. coordinating network equipment repair activities with vendors, customers, and supervisors.

5. developing operating procedures and network documentation.

6. effective oral and written communications.

7. maintaining complex record information for the purpose of easy accessibility and recovery by others.

8. researching/developing/writing of operating and training procedures, documentation and/or instructions.

9. interviewing techniques to hire and promote computer personnel.

10. operating all computer operations system hardware and related equipment.

11. consistent and efficient utilization of personnel resources and computer equipment.

12. researching, reading, and interpreting a wide variety of technical data.

13. principles of time management in establishing priorities and meeting deadlines.

Ability to:

1. train computer operators and users.

2. establish and maintain effective working relationships with those contacted in the course of assignment (e.g. DPS personnel, other agencies, vendors, the general public, etc.).

3. work with a wide variety of personalities and technical backgrounds.

4. work within time constraints imposed by others.

5. supervise and evaluate employees' performance.

6. listen and comprehend effectively.

7. make sound, timely decisions based upon the best information available.

8. be flexible in responding to changes in schedules and job priorities.

9. handle multiple priorities.

10. complete work projects in an efficient and timely manner.

11. develop job-related examination questions for network operations examination processes.

12. provide directions and guidance to operators during critical periods.

13. learn and use new operating systems and technology.

Minimum Qualifications: Requires three (3) years of digital computer operations experience; OR an Associate's degree in computer science, management information systems, or related field from an accredited college, technical school, or university and two (2) years of digital computer operations experience. Additional education in previously listed fields may substitute for the required experience on the basis of 30 semester (45 quarter) hours equal to one year of experience. Must successfully complete the examination process.

Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.

Must successfully complete the examination process.

FLSA Status: Non-Exempt

Current as of: 4/17/2014 5:12:53 PM