Job Descriptions & Pay
|Class Title:||COMPUTER/NETWORK OPERATOR|
|Salary Schedule:||Approved Arizona Law Enforcement Merit System Council Salary Schedule|
|Summary Statement:||Under general supervision, the Computer/Network Operator is responsible for work of average difficulty in the operation of a large-scale, systems-oriented electronic digital computer and its peripheral equipment; and performs related work as required. This is a competitive classification.
|Essential Functions:||(not intended to be all inclusive)
1. Operates computer network equipment to ensure that various systems (e.g. Criminal Justice Information System, Management Information System, Combined Agency Research Network for the Analysis of Crimes (CARNAC) system, etc.) are available to users seven days a week, 24 hours a day, to provide criminal justice information to local/state/federal law enforcement agencies using Department mainframe hardware/software.
2. Observes and interprets computer and network system messages to ensure that computer commands are responded to in a timely manner and that computer systems are recovered quickly when hardware, software, or power failures occur.
3. Reports problems to vendor service representatives when outages occur to ensure that corrective action is taken in a timely manner and to restore various systems services (e.g. Criminal Justice Information System, Management Information System, CARNAC, etc.) as quickly as possible using the telephone and call-out lists.
4. Monitors the mainframe computer system to ensure efficient utilization and allocation of computer resources and facilities to maintain satisfactory response time to Department customers using various software/operating systems (e.g. MVS, JES2, SDSF, TSO, etc).
5. Monitors the Criminal Justice Information System (e.g. ACIC/NCIC, ADOT, MVD, LEJIS, AZ Game and Fish, NLETS, etc.) to provide timely information for local/state/federal and international law enforcement agencies and to ensure police officer safety, using appropriate software/hardware.
6. Processes batch production job requests to ensure timely and accurate production output for DPS and other law enforcement agencies, and to make sure that reports are delivered to employees on time using various operating systems software (e.g. OMEGAMON, SDSF, TSO, TMS, etc.) and equipment (e.g. console, tape library, tape drives and printers, etc.).
7. Instructs customers and employees on proper procedures to renew passwords and reset modems, control units, terminals and printers using the telephone, and various operating systems/software (e.g. NETVIEW, CICS, etc.).
8. Interfaces with customers on network problems to restore customer service quickly when problems are reported using the telephone and various operating systems/software (e.g. NETVIEW, CICS, etc.).
9. Activates and controls computer system hardware to provide office automation services for Department local area network (LAN) customers.
10. Analyzes and troubleshoots computer and network system status to identify potential problems and develop solutions before outages occur using Department mainframe hardware/software tools.
11. Remains current on job specific expertise using training videos, seminars and materials.
12. Communicates verbally and in writing with unit personnel to ensure that special instructions and outstanding hardware/software problems are relayed for shift changes using logs, trouble reports and change controls.
13. Performs preventative maintenance to keep equipment in good operating condition and to prevent malfunctions from occurring using a vacuum cleaner, specialized cleaning fluids, oils, inks, papers and ribbons.
14. Trains other data processing personnel to perform tasks according to unit policies and procedures and to utilize effectively the computer resources and facilities using DPS mainframe hardware and software in accordance with unit training guidelines.
|Knowledge, Skills, & Abilities Required:||Knowledge of:
1. the principles, capabilities, and operation of modern data processing systems (e.g. personal computers, mainframe master consoles, controllers, terminals, laser printers, etc.).
2. commonly used commands for computer operating systems and software (e.g. MVS, JES2, Omegamon, Netview, Switch, VPS, TSO, VTAM, CICS, EMS, etc.).
3. computer operations procedures.
4. problem escalation procedures.
1. operate line monitor diagnostic equipment, terminals, consoles, and related network equipment to resolve customer problems.
2. entering exact data for console commands.
3. perform recovery in the event of a system failure.
1. follow detailed verbal and written instructions.
2. work effectively with customers, vendors, and other data processing personnel.
3. use good judgment and caution to ensure computer procedures are executed properly.
4. utilize technical reference manuals to resolve problems.
5. communicate both orally and in writing with DPS employees and customers.
6. analyze and troubleshoot hardware and software problems.
7. complete work activities using established procedures and guidelines.
8. complete work activities with minimal supervision.
|Minimum Qualifications:||Requires one (1) year of experience in the operation of large computer mainframes.
Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.
Must successfully complete the examination process.
FLSA Status: Non-Exempt
Current as of: 12/7/2013 7:05:31 AM