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Job Descriptions & Pay


Class Code: 7611
Salary Schedule: Approved Arizona Law Enforcement Merit System Council Salary Schedule
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Summary Statement: Under general supervision, incumbents of this classification provide technical support to the operations of a mainframe computer and network; analyze and resolve computer and network operational problems; write computer and network operating manuals; and perform related work as required. This is a competitive classification.

Essential Functions: (not intended to be all inclusive)

1. Resolves user problems (e.g. terminal, circuit, equipment, software, etc.) of critical network systems (e.g. ACJIS, MIS, etc.) to ensure recovery and proper operation using mainframe/personal computers and appropriate software (e.g. CICS, TSO, SDSF, Netview, Omegamon, etc.).

2. Ensures adherence to security procedures (e.g. keys to facilities, passwords, sensitive reports, etc.) to prevent unauthorized access and to protect equipment, staff, sensitive information and files unique to data processing functions using technical expertise, keys, computers and appropriate software.

3. Operates and monitors computer networks to prepare and process mainframe computer jobs to obtain maximum efficiency and optimum performance using mainframe/personal computers, appropriate software, technical publications and manuals, and an electronic mail system.

4. Investigates and resolves network problems to ensure accurate recording and follow-up response to customers, vendors, and data processing personnel using mainframe/personal computers, printers, appropriate software (e.g. CICS, ATRM/MTRM, Netview, etc.) the telephone, and vendor lists.

5. Assists customers, DPS personnel, and vendors by providing technical knowledge of data control/network operations and standards using mainframe/personal computers, the telephone, and an electronic mail system.

6. Monitors the computer system network to ensure its efficient utilization and to identify potential problems and solutions to prevent outages to the criminal justice systems using mainframe/personal computers, appropriate software, and reference manuals.

7. Monitors computer room safety and security to verify environmental equipment is operating as prescribed and to prevent unauthorized access using equipment reference manuals, Power Distribution Unit lists, telephone, vendor lists, and operations procedures manuals.

8. Resolves hardware and software problems to ensure law enforcement systems are available to internal and external DPS customers using mainframe/personal computers, appropriate software, line and technical control monitors, diagnostic equipment and telephone.

9. Maintains network operations data files to ensure information is on file for problem resolution using appropriate software (e.g. CICS, TSO, EMS, etc.) and the telephone.

10. Analyzes computer systems and reports to ensure computer resources are utilized efficiently and to resolve difficult operational problems, hardware malfunctions, and network and associated terminal problems using a mainframe/personal computer, appropriate software, and reference and technical manuals.

11. Implements requests for changes to programs and services to ensure they are integrated into production with minimal impact to customer service using appropriate software (e.g. CICS, TSO, EMS, etc.) and change forms at the request of technical support personnel.

12. Communicates with computer network customers to promote good public relations, assist with hardware operational problems and concerns, and identify and label equipment using SERV software, a Dyno-labeler, and service manuals.

13. Operates the computer system and provides expertise during scheduled system downtime, outages, critical emergency situations, and staff shortages using technical expertise and the mainframe computer.

14. Reviews network and LAN backups to ensure that procedures are correctly followed in storing data files and computer network system information for the DPS computer system and local area networks (LANs) using mainframe/personal computers, and tape cartridges.

15. Remains current on job specific expertise to aid in problem resolution, gain knowledge of new products, and become aware of operational changes by reading various publications (e.g. operator guides, service manuals, technical newsletters).

16. Communicates in writing with Department employees and other customers to provide information and resolve issues using a computer.

17. Schedules hardware preventative maintenance to ensure computer system hardware is in workable and usable condition using vendor lists, telephone, error reports and logs, and appropriate software.

18. Updates and maintains the on-line identification information file (e.g. ATRM/MTRM) that identifies computer network users' terminal equipment and location changes using mainframe/personal computers, appropriate software, and inventory lists.

19. Communicates orally and electronically to data processing personnel and network customers to provide information on network functions, scheduled downtime, and section operations and policies, using mainframe/personal computers, appropriate software, and telephone lists.

20. Writes programming requests to improve operational efficiencies using EMS and unit operations policies and procedures.

21. Trains computer users to ensure their effective and efficient use of DPS computer systems using training guidelines and computers.

22. Provides expertise on the DPS mainframe computer system during scheduled downtime, outages, and critical emergency situations, and during staff shortages.

23. Oversees escalation procedures to ensure that management is properly notified when emergency situations occur using mainframe/personal computers, phone lists, and a modem.

24. Develops, writes and updates policies and procedures to ensure daily functions and operations are accomplished efficiently and effectively and that jobs are performed to proper and technical specifications using mainframe/personal computers, technical manuals, and appropriate software (e.g. WordPerfect, dBase III, EMS, etc.) and job languages.

25. Trains support personnel and other DPS employees and customers in various subjects related to assigned area's operations (e.g. data processing systems, applications, programs, equipment, etc.) using technical expertise, mainframe/personal computers, technical manuals, publications, and appropriate software.

26. Performs power up and power down of mainframe, LAN, and auxiliary equipment to restore service to the statewide law enforcement community using technical expertise and standard procedures.

27. Assists technical support personnel (e.g. programmers, vendors, etc.) to provide testing resources for the installation of new hardware and software and to coordinate changes that are made using mainframe/personal computers, reference manuals, cabling and error logs.

28. Performs job rerun/restarts to ensure that all production jobs come to a successful completion after a problem has developed using mainframe/personal computers, appropriate software, the telephone, and audit trail documentation instructions.

29. Trains network operations staff to ensure new personnel follow the established training procedures and guidelines using mainframe/personal computers, associated software.

30. Designs and develops specialized forms for DPS customers, and programs forms printing system equipment (e.g. Xerox 4850 Laser Printing System) to produce the forms using a mainframe/personal computer, appropriate software (e.g. TSO, ISPF, forms description language commands, etc.) upon request.

31. Provides assistance to data processing personnel to ensure that hardware/software is properly developed and tested using designated equipment and programs.

32. Configures modems to allow data telecommunications to be established between DPS and end users using service manuals, modems, and telephones.

33. Reviews computer system console logs (e.g. SYSLOG, EREP log, console log, etc.) to prevent potential problems from occurring using mainframe/personal computers, appropriate software and the telephone.

34. Writes and reviews network operations training procedures to ensure current training guidelines are followed and changes are implemented using mainframe/personal computers and associated software.

35. Provides customer service support when visiting with customers by identifying and labeling equipment, giving instruction on how to call for help and service, and improving relations and confidence.

36. Monitors various network systems, (e.g. Arcserve, Local Area Network, etc.) to perform backup and recovery of data from disk drives to tape using a mainframe/personal computer and appropriate LAN backup and virus software.

37. Trains new terminal operator users on the Arizona Criminal Justice Information Systems (ACJIS) network using computer terminals, printers, and training aids.

38. Offloads systems record logs and dump datasets to tape to provide an audit trail of system activities using mainframe/personal computers, appropriate software (e.g., TSO, SDSF, TMS, etc.) and a tape drive.

39. Develops and reviews data processing standards and procedures to provide customers with standardized methods for accomplishing tasks using technical expertise.

40. Reviews management directives to maintain knowledge of latest rules and regulations in order to administer policy and ensure employees are in compliance with all Department policies and procedures.

41. Conducts and/or participates in meetings to receive and provide current information on data processing projects and activities.

42. Conducts computer room tours to provide customers and visitors an overview of functions and services of the data processing computer operations network.

43. Provides on-call support during unscheduled work hours to respond to computer room network failures and problems and to provide information for network operations personnel using the telephone, mainframe/ personal computer, and modem.

44. Writes technical and administrative reports to provide management and staff with information on computer network activities using mainframe/personal computers and appropriate software (e.g. WordPerfect, TSO, EMS, etc.).

Knowledge, Skills, & Abilities Required: Knowledge of:

1. the distribution of sensitive information and reports.

2. installation of on-line terminal and personal computers.

3. computer room safety and security procedures.

4. computer network escalation procedures.

5. principles, capabilities and operation of modern data processing equipment (e.g. personal computers, mainframe terminals, laser printers, etc.).

6. the principles of operations for computer network systems.

7. job control language (JCL) and utilities software.

8. computer security system methodology.

9. research/development/design of electronic forms.

10. data communications operating system software (e.g. VTAM, NCP, NETVIEW, etc.).

11. DPS' role in the criminal justice system.

Skill in:

1. entering computer commands for computer operating systems and software, (e.g. MVS/ESA, VTAM, JES2, CICS, TSO, Netview, Omegamon, etc.).

2. recognizing, identifying, analyzing, and correcting equipment malfunctions for computer and network problems.

3. effective oral and written communications.

4. operating all computer operations system hardware and related equipment.

5. researching, reading, and interpreting a wide variety of technical data.

6. operating line monitor diagnostic equipment, network system printers, terminals, consoles, and related network data communications equipment.

7. coordinating network equipment repair activities with vendors, customers, and supervisors.

8. developing operating procedures and network documentation.

9. researching/developing/writing of operating and training procedures, documentation and/or instructions.

10. principles of time management in establishing priorities and meeting deadlines.

11. maintaining complex record information for the purpose of easy accessibility and recovery by others.

Ability to:

1. establish and maintain effective working relationships with those contacted in the course of assignment (e.g. DPS personnel, other agencies, vendors, the general public, etc.).

2. work within time constraints imposed by others.

3. make sound, timely decisions based upon the best information available.

4. listen and comprehend effectively.

5. handle multiple priorities.

6. complete work projects in an efficient and timely manner.

7. provide directions and guidance to operators during critical periods.

8. work with a wide variety of personalities and technical backgrounds.

9. train computer operators and users.

10. learn and use new operating systems and technology.

11. be flexible in responding to changes in schedules and job priorities.

Minimum Qualifications: Requires three (3) years of computer operator experience on a mainframe digital computer including one (1) year in a network environment. Related course work from an accredited college, technical school, or university may substitute for the experience on the basis of 30 semester (45 quarter) hours credit equal to one (1) year of experience.

Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.

Must successfully complete the examination process.

FLSA Status: Non-Exempt

Current as of: 4/23/2014 12:31:57 PM