Job Descriptions & Pay
INFORMATION TECHNOLOGY MANAGER
|Class Title:||INFORMATION TECHNOLOGY MANAGER|
|Salary Schedule:||Approved Arizona Law Enforcement Merit System Council Salary Schedule|
|Summary Statement:||Under administrative direction responsible for the planning, direction, and overall administration of the information technology services for the Department. This includes computer system operations, help desk, the data center, production scheduling functions, computer program development and maintenance, technical service functions, and data communications network. Additional responsibilities include coordinating information security efforts at all Criminal Justice Information Systems (CJIS) interface agencies as the FBI designated statewide CJIS Information Security Officer (ISO) and serving as the Department's Chief Information Officer. Performs related duties as assigned. This is a competitive classification.|
|Essential Functions:||(not intended to be all inclusive)
1. Ensures efficient daily operation of the Information Technology (IT) Bureau and accountability and adherence to applicable federal, state and local laws, policies and procedures, which includes ARS 41-1750 and 41-3501.
2. Serve as the Point of Contact (POC) to the FBI Criminal Justice Information System Division ISO. Including security and technical compliance, security controls, threat assessments, and incident response and reporting procedures.
3. Ensures compliance with Department of Administration information technology policies and procedures through development of the annual strategic plan, Project Investment Justification (PIJ), security assessment/audits, asset management reporting, and representing the Department at Chief Information Officer (CIO) council meetings.
4. Accountable for the information and data integrity of the Department.
5. Through subordinate managers and supervisors oversees the design, direction, coordination and daily operation of services, systems, programs, and staff specific to the Bureau to ensure timely delivery of services and appropriate allocation of resources.
6. Provides leadership and managerial guidance to both the technical and administrative staff.
7. Identifies, prepares and recommends long-range and short-range plans and strategies for the Department, including identifying future information technology needs, best practices, innovations, and opportunities for service improvement.
8. Ensures the protection of assets and infrastructure and the integrity, security, and privacy of the information maintained by the Department.
9. Administers the Bureau budget and oversees expenditures and budget allotments.
10. Research and preparation of grants and quarterly reporting to obtain necessary funding for technology projects.
11. Defines, composes and implements Bureau strategic goals, priorities, and objectives to improve Department efficiency.
12. Researches, reviews and interprets technical material and vendor proposals to evaluate options and make recommendations to executive management on the acquisition/upgrade of automated systems, network, hardware and software and coordinates their planning and implementation.
13. Responsible for selecting, training and developing a cohesive work team, including: interviewing, development and delivery of training, and providing constructive feedback based on assessing employee performance.
14. Represents the Department, Division, and/or Bureau at public hearings, meetings, committees or task forces to present information and support the Department's interests.
|Knowledge, Skills, & Abilities Required:||Knowledge of:
1. public administration and governmental operations.
2. advanced theories and principles of information technology.
3. various technologies including IBM Mainframe, Windows and AIX Server, Unix Systems, LAN/WAN Operations, database technologies, web based and legacy application development, and backup and recovery.
4. planning and research principles and practices, including operational and long-range strategic planning.
5. budget administration.
6. contract administration.
7. project management principles.
8. the principles and practices of supervision and leadership.
9. the principles and techniques of developing performance and productivity standards.
10. presentation and public speaking principles.
11. crisis/conflict management techniques.
12. interviewing techniques for the purpose of recommending staff selections.
13. the principles of proper English sentence structure, spelling, grammar, and punctuation.
1. networking with clients to insure customer satisfaction.
2. identifying technical solutions for highly complex issues.
3. technology project management and application support.
4. grant writing and reporting.
5. communicating with individuals at various levels both internally and externally.
6. the use of computer hardware, application software, operating systems, databases, and peripherals.
7. written communications for both administrative and technical purposes.
1. provide a customer focused and service oriented work environment.
2. monitor trends, forecast change, identify future Department needs and initiate change.
3. develop feasible short and long-range plans and goals.
4. develop effective operating procedures and policies to direct work functions.
5. analyze and interpret information and make decisions in accordance with laws, regulations, and policies.
6. analyze and evaluate programs, services, and operational needs while also considering fiscal constraints.
7. manage multiple priorities simultaneously.
8. establish and maintain effective working relationships with those contacted in the course of the assignment.
9. make professional presentations before groups of people.
10. direct and manage a professional, multi-disciplined technical and administrative staff.
11. evaluate, direct, and council subordinates' performance.
12. identify and develop problem resolution in routine and emergency situations.
13. translate complex IT issues into understandable terms and concepts.
|Minimum Qualifications:||Requires a Bachelor's Degree with a major in information technology, computer science, management information systems, business/public administration or closely related field and seven (7) years of progressively responsible senior management experience in the information technology function, or one of its divisions, within a large networked environment.
Related work experience may be substituted for required education at the rate of thirty (30) semester hours per year of experience.
Must successfully complete the examination process.
FLSA Status: Exempt
Current as of: 3/7/2014 8:33:13 AM