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Job Descriptions & Pay


Class Code: 5837
Salary Schedule: Approved Arizona Law Enforcement Merit System Council Salary Schedule
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Summary Statement: Under direction, is responsible for independent work of considerable difficulty managing a local and/or wide area computer network and supervising a small group of technical support personnel engaged in a wide variety of technical support activities such as the design, installation, testing, modification, enhancement, and maintenance of a local and/or wide area computer network; and performs related work as assigned. This is a competitive classification.

Essential Functions: (not intended to be all inclusive)

1. Provides technical support to assist in: 1) solving complex computer support problems, 2) resolving issues regarding mainframe and LAN interactions, 3) designing special computer applications, and 4) ensuring proper decisions on difficult hardware installations and maintenance issues using a mainframe/ personal computer, LAN workstation, and network printers.

2. Researches, designs, acquires, installs, configures, tests, maintains, monitors, and upgrades Local Area Network system hardware (e.g. servers, tape backup systems, power backup systems, network interface cards, FAX server, CD ROM server, shared printers and modems, wiring hubs, etc.) to provide the ability for users to share devices and information, centralized installation and control for users, and consistent backups of all programs and data, using equipment-specific software programs, utility programs, and a mainframe/ personal computer.

3. Provides technical advice and information to employees to help them maintain currency on automated systems using technical knowledge of computers.

4. Monitors LAN/WAN networks to ensure efficient use of LAN/WAN operating systems software, security of LAN/WAN network and data contained within, software licensing and contract compliance for statewide LAN/WAN systems, and virus protection procedures are followed, and tune WAN file servers for maximum hardware performance, using a LAN/WAN workstation.

5. Serves as network administrator for individual and unit clients to provide consistent system administration using a LAN/WAN workstation.

6. Configures Wide Area Networks to ensure operating systems are maintained at current support levels using a LAN/WAN workstation.

7. Provides technical input for the acquisition and installation of computer hardware and software to ensure operation efficiency using knowledge of computers and written documentation.

8. Researches, recommends, procures, installs, upgrades, and maintains network operating system software (e.g. peripheral software for backup, virus protection, application metering, network management communications to maintain integrity of the systems, provide stability, management and integration of systems, and maintain legality and security of the systems, using software programs on CD or diskettes, network servers, and a LAN/WAN workstation.

9. Researches, develops, implements, and enforces system, network, and data security to ensure safety of equipment and sensitive data, comply with federal, state and judicial requirements using federal laws, security system programs, firewalls, and security system software.

10. Serves as systems administrator of Local Area Networks to provide installation and servicing of shared applications, individual files, and shared files using technical expertise, systems documentation, consultative assistance, training, and research.

11. Advises management on in-house and industry trends that may keep the work unit from meeting its goals and objectives using oral and written reports and analytical skills.

12. Acquires, installs, maintains and upgrades user software (e.g. charting and graphing, database, desktop publishing, fund financial accounting, spreadsheet, word processing, etc.) to enable users to operate within the capabilities of the personal computer and/or Local/Wide Area Network environments using technical expertise and a LAN/WAN workstation.

13. Designs LAN/WAN networks to ensure compatible cost effective solutions for POST LAN/WAN systems using a LAN/WAN workstation.

14. Coordinates contracts with, and supervises, contracted network specialists and consultants in the performance of technical tasks using applicable state laws, POST contracts, and evaluations of applicant credentials.

15. Acquires, installs, maintains and upgrades user hardware (e.g. microcomputer CPU, monitor, speaker, printer, etc.) to provide user the ability to share devices, information, programs and data using utility programs and a LAN/WAN workstation.

16. Manages computer resources for the section to coordinate services among user groups and ensure staff needs are addressed adequately and equitably using discussions with staff and management, knowledge of the budget, and weekly priority coordinating staff meetings.

17. Provides technical assistance to users to resolve problems and help them utilize resources more efficiently (e.g. LAN/WAN workstations, LANs, WANs, telephone systems,etc.) using vendor technical support services, analytical skills, and knowledge of the systems.

18. Evaluates client/server software and hardware products to ensure the products can accomplish specific tasks using a LAN/WAN workstation, appropriate software and hardware, and utility and development tools.

19. Remains current on job-specific knowledge and trends through training courses, workshops, seminars, and professional organizations/publications to apply appropriate methodologies to present and future user needs.

20. Researches, recommends, procures, installs, and maintains shared user software applications on the server for functions (e.g. word processing, spreadsheets, databases, charting and graphing, desktop publishing, and fund financial accounting, etc.) to provide standardization of the applications, their installation, centralized support, and reduction of licenses required using the software, a LAN/WAN workstation, and LAN server.

21. Installs hubs, routers and other infrastructure equipment to ensure effective and efficient use of network devices using various hand tools.

22. Prepares informational reports (e.g. monthly activity, budgetary, financial, statistical, etc.) to provide accurate information using a personal computer, spreadsheet program, calculator, reference material and technical data.

23. Serves as a liaison between POST and various other agencies/associations to investigate and resolve problems and facilitate the proper flow of information using a LAN/WAN workstation, telephone and personal contacts.

24. Researches and evaluates network operating systems for long range planning purposes using vendor and third party literature, and printed and electronic media.

25. Implements and maintains software applications to facilitate employee work processes using a mainframe/ personal computer, LAN workstation, and training facilities.

26. Develops applications to provide custom script programming and data base support using a LAN/WAN workstation.

27. Writes LAN/WAN network backup procedures to ensure standards and consistency in LAN/WAN data backup using a LAN/WAN workstation.

28. Coordinates, and/or supervises subordinates in, the installation of new systems (e.g. applications, personal computers, networks, telephone systems, etc.) using contractors, consultants, Section staff and technical expertise.

29. Serves as technical advisor on boards of national and local project planning committees to assure the Section remains an integral part of a national system of law enforcement information using teamwork skills, interpersonal skills, technical expertise, and analytical skills.

30. Acquires, installs, maintains, and upgrades Local/Wide Area Network software (e.g. metering, backup systems, virus protection, operating, utilities, etc.) to enable users to operate within the capabilities of the personal computer and/or Local/Wide Area Network environments using technical expertise and a LAN/WAN workstation.

31. Responds to 24-hour emergency calls for assistance to correct LAN/WAN outages during on duty and off duty hours using a LAN/WAN workstation, and debugging/tracing tools.

32. Serves on committees and task forces for POST and external organizations to provide input, exchange information, and perform the functions of the committee (e.g. policy writing, analysis of recommendations, problem solving, etc.) using expertise and a personal computer.

33. Supervises subordinate staff to provide direction and feedback and ensure assigned projects and tasks are completed accurately and by the specified due date using time management skills and knowledge of staff area of assignments.

34. As Local administrator, adds, modifies, or deletes users from Wide Area Networks to enable or disable their access rights and use of systems using utility programs developed by the system developer and knowledge of the systems.

35. Prepares and submits various forms (e.g. requests for proposals, requisitions, purchase orders, etc.). to generate purchases from vendors using a LAN/WAN workstation and accounting manual.

36. Researches, recommends, procures, installs, and maintains shared and stand-alone applications for specialized dial-in/dial-out access and Internet access to accommodate the user with applications which do not work well on a LAN or are not cost effective for LAN versions using technical and consultant expertise and written manuals.

37. Serves as local system administrator for Wide Area Networks using a UNIX operating system, and security cards and encryption for access to provide administrative functions (e.g. change user access, check activity and error logs, ensure backups are performed, ensure all processes stay running on appropriate server, troubleshoot problems, and coordinate with other LANs in the system) using assistance from the system developer and the national system administrator.

38. Reorganizes data wiring from punch downs to hubs to distribute activity loads using LAN management software to analyze activity per segment or user.

39. Maintains accurate inventory tracking of all computer and network system hardware to ensure items are properly tagged, inventory is rechecked as required, and all appropriate transfer documents are filed with POST using purchase orders, invoices, POST inventory system, federal inventory requirements and supply personnel.

Knowledge, Skills, & Abilities Required: Knowledge of:

1. network design concepts.

2. troubleshooting techniques on hardware and software (e.g. personal computer, network, communications equipment, etc.).

3. client/server system concepts.

4. file system management on personal computers and servers.

5. the capabilities and operation of personal computer hardware (e.g. micro-processors, motherboards, parallel and serial interfaces, mice, video monitors, hard/floppy disk drives, CD ROMs, audio, adapters, scanners, printers, etc.).

6. project management.

7. network communication issues and services types (e.g. dial-up, dedicated, Integrated Systems Data Network, frame relay, Asynchronous Transfer Mode, etc.).

8. design concepts for developing systems for performing and managing backups.

9. sources of information on technology trends.

10. data wiring topologies, design, and techniques.

11. computer programming concepts and techniques.

12. written communications techniques.

Skill in:

1. installing and configuring computer equipment (e.g. computer, network, communications, etc.).

2. analyzing, diagnosing and resolving software and hardware problems and their inter-relationships with available tools (e.g. personal computer and peripherals, network equipment, communications equipment, etc.).

3. evaluating technology trends (e.g. time frames of impact on market, influence of trends on market as a whole, potential impact on user clientele, impact on current systems, possible time frames, potential costs in terms of money and people, etc.).

4. project management (e.g. planning, assigning tasks, scheduling work, coordinating tasks, testing with outside agencies, monitoring work, etc.).

5. conducting accurate, thorough research and effectively using the learned information.

Ability to:

1. identify ways to improve productivity and effectiveness by using automation.

2. develop and maintain effective working relationships with people (e.g. co-workers, other POST personnel, vendors, consultants, members of technical and policy making committees, managers and technical staff of other national interfacing networks, staff of other agencies who are involved with Section policies, procedures and goals, the general public, etc.).

3. read and interpret highly complex technical materials.

4. define accurately and clearly specifications for network related systems.

5. conduct research, analyze technical data, and develop recommendations for action.

6. define accurately and clearly specifications for personal computer systems.

7. communicate orally with all levels of people within POST and the general public.

8. interpret information about technological issues and advances.

9. adapt to rapidly developing and changing technology.

10. communicate in writing with all levels of people on both general administrative and technical levels.

11. evaluate and make recommendations on communications service options.

12. integrate equipment on multiple platforms (e.g. Macintosh, personal computers) and operating systems (Unix, VAX, System 7, DOS, Windows, OS/2, HP Unix, OSF/1 unix, Netware, VMS, Pathworks, etc.).

13. perform capacity planning and growth projections to do long and short range planning for equipment and staffing budgeting.

14. interpret electrical needs of equipment.

15. implement electrical wiring changes using qualified electricians.

16. organize efficiently a variety of manuals and spare parts for diverse systems so a particular piece can be easily found.

17. develop and implement changes.

Minimum Qualifications: Requires six (6) years of experience as a Personal Computer Specialist with the Arizona Department of Public Safety or the Arizona Peace Officer Standards and Training Board; OR three (3) years of experience as a Personal Computer Coordinator with the Arizona Department of Public Safety or the Arizona Peace Officer Standards and Training Board; OR any combination of coursework in computer science, management information systems, or a related field from an accredited college, technical school, or university and experience in the areas of computer network administration and computer systems analysis to total six (6) years, two (2) years of which must be computer network administration experience. Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.

Must successfully complete the examination process.

FLSA Status - Exempt

Current as of: 7/26/2014 4:09:47 AM