Job Descriptions & Pay
FLEET SERVICE ADVISOR
|Class Title:||FLEET SERVICE ADVISOR|
|Salary Schedule:||Approved Arizona Law Enforcement Merit System Council Salary Schedule|
|Summary Statement:||Under general direction, works with the Fleet Service Supervisor to coordinate the technical, administrative and customer service operations of an assigned Fleet Service shop.
Responsible for making initial motor vehicle diagnostic assessments, coordinating the workflow of the shop and preparing vehicles for disposition or reassignment. Performs related duties as assigned. This is a competitive classification.
|Essential Functions:||(not intended to be all inclusive)
1. Receives vehicles and interprets information provided by users and vendors in order to diagnose maintenance issues, specify repairs to be performed and estimate service time.
2. Prepares vehicle work orders and inspection forms, and coordinates scheduled vehicle maintenance through the fleet management system.
3. Coordinates the activities of several inter-related work teams by prioritizing and assigning tasks to ensure the timely completion of all work required in the maintenance, repair, service and/or removal of vehicles, while monitoring shop operations for safe performance.
4. Coordinates maintenance and repair jobs on Department vehicles with appropriate contract vendors and dealers in order to expedite work and maximize benefits of warranties and service contracts.
5. Responds to questions and/or complaints from users regarding work performed on vehicles in order to resolve problems or update users on status of job.
6. Monitors the use, maintenance and repair requirements of vehicles in order to ensure serviceability, recommend replacement and/or schedule preventative maintenance.
7. Analyzes inspection forms and work orders in order to determine specific needs and construction methodology required for optimal equipment performance and reliability.
8. Coordinates vehicle disposal and refurbishment by receiving turned-in vehicles and processing required paperwork for disposition, or preparing vehicles to be reissued.
9. Receives, inspects, evaluates and processes documents for seized vehicles, which have been awarded to Department.
10. Receives, inspects, evaluates and processes documents for damaged Department vehicles.
11. Coordinates accident repairs with glass replacement contractors, body shops and Department safety and risk personnel.
12. Coordinates the transportation of vehicles to and from locations throughout the state in order to facilitate timely delivery of repairs.
13. Calculates quantities, times, distances, measurements, weights, standard-to-metric conversions, and budget items.
14. Maintains records in order to provide accurate and current documentation of all shop activities.
15. Transports, trains and coordinates Department of Corrections inmates assigned to work area.
16. Testifies in court and/or transports, inspects, or maintains chain of custody paperwork for motor vehicle evidence.
|Knowledge, Skills, & Abilities Required:||Knowledge of:
1. the principles and practices of motor vehicle diagnostics and maintenance.
2. the principles and operation of fuel systems, brakes, engines, transmissions, trans-axles, differentials, and electronic, electrical, air conditioning, ignition, and emission control systems in motorized vehicles to make repairs and install modifications appropriate to various vehicles.
3. state and federal environmental laws concerning the handling of hazardous materials routinely used in fleet service operations.
4. Occupational Safety and Health Administration (OSHA) regulations, and fleet policies and procedures pertaining to the safe performance of fleet service operations.
5. fleet service procedures to coordinate a fleet shop operation.
6. modern office practices, procedures and equipment to perform office functions in an efficient manner.
1. operating and interpreting results from vehicle testing equipment and measuring tools.
2. reading and interpreting dials, gauges, meters, graphs and electrical schematics pertaining to vehicle maintenance and repair.
3. calculating mathematical problems involving addition, subtraction, multiplication and division on a calculator.
4. the operation of motorized vehicles (e.g., automobiles, trucks, motor homes) to perform road tests and transport vehicles.
5. operating a recovery vehicle such as car-trailer, tow truck or roll-back truck to transport vehicles or equipment.
6. the safe use of fleet service equipment (e.g., vehicle lift, tire changer, balancer, hydraulic jack, bumper jack, etc.).
7. the use of computer keyboard devices.
8. the use of computer software programs.
1. effectively communicate orally and in writing.
2. interact professionally with users and the public, sometimes in difficult situations.
3. explain technical information in everyday language to service users and other lay personnel to answer questions and provide information about equipment and its operation.
4. organize and assign repair tasks to appropriate personnel for maximum productivity and cost effectiveness.
5. prepare detailed written documents using various formats (e.g., work orders, parts order forms, service records, activity logs, personnel evaluations).
6. follow detailed oral and written instructions in the modification and repair of vehicles and equipment.
7. read and comprehend technical shop manuals, manufacturers' specifications, warranties, extended service program (ESP) manuals, parts and supply catalogs, and service orders in the performance of vehicle diagnostics, maintenance, repairs, and modifications.
8. comprehend, analyze and make inferences from a variety of written and verbal information.
9. work independently with minimal supervision.
10. acquire additional skills to maintain technical competencies.
11. provide testimony in courts of law or administrative hearings.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
May be required to move items up to 50 pounds for distances of up to 10 feet.
May be required to stand, stoop, bend, kneel and squat for extended periods of time.
May be exposed to bodily fluids, fumes or dust, toxic or caustic chemicals, outdoor weather, moving mechanical parts and moderate to loud noise levels.
May be subject to call-outs and/or extended or irregular hours.
Must possess a valid Arizona driver license by hire date.
May be required to travel to perform certain work functions.
|Minimum Qualifications:||Requires three (3) years of journey level experience in the maintenance, repair, and service of gas and/or diesel motorized equipment and one (1) year of customer service, administrative, or service writing experience.
Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.
Must successfully complete the examination process.
FLSA Status: Non-Exempt
Current as of: 4/20/2014 10:32:01 PM