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Job Descriptions & Pay

POLICE COMMUNICATIONS CENTER MANAGER

Class Title: POLICE COMMUNICATIONS CENTER MANAGER
Class Code: 6312
Salary Schedule: Approved Arizona Law Enforcement Merit System Council Salary Schedule
 
One Salary
Annual / Hourly
$67,935.71/$32.66
Annual salaries are calculations based on approved hourly rates.

Summary Statement: Under general direction, manages, plans, directs and schedules the work of the Operational Communications Center; regulates compliance of Center staff to Bureau and Department goals and policies/procedures; responsible for short- and long-term planning, budgeting, organization and staffing of the Center; oversees the Center training program; counsels subordinates on employee performance matters and recommends corrective action as appropriate.

Essential Functions: (not intended to be all inclusive)

1. Manages the daily operations of the Center to ensure that public and officer safety is protected in the most efficient manner.

2. Develops, updates and implements policies and procedures to ensure efficient and responsive Center operations.

3. Manages the Center's front-line supervisors.

4. Coordinates the scheduling process with the front-line supervisors to ensure proper staffing levels to meet varying workloads.

5. Manages personnel processes and functions, including hiring, promotion, employee performance, internal investigation, corrective action and worker's compensation to ensure optimal levels of performance and productivity within the Center.

6. Participates in the Center's short- and long-range planning and budgeting, including equipment structure, purchases and maintenance.

7. Meets regularly with the Center's users and customers (e.g., the Highway Patrol Division, other agencies, and regional 9-1-1 committees) to assess their needs and to develop plans to meet those needs. Serves as the Center's liaison to these user and customer groups.

8. Oversees the Center's training program to ensure efficient employee development and Center operations by managing the curriculum, assessing training records and needs, and facilitating training modules as needed.

9. Prepares and interprets monthly reports and statistical documentation to analyze the Center's performance and operational trends.

10. Receives, investigates and responds to inquiries and complaints from the public or Department personnel regarding services provided by the Center.


Knowledge, Skills, & Abilities Required: Knowledge of:

1. communication procedures and methods related to law enforcement dispatching.

2. business English, spelling, grammar and punctuation required to produce analytical reports in the appropriate format.

3. leadership theories and team concepts (e.g., team building, participation and group problem solving techniques) to lead, motivate and develop a diverse team in a fast-paced environment.

4. training program development, needs assessment, monitoring and evaluation methods to oversee the Center's training services.

5. principles and practices of management and supervision.

6. state and federal statutes, laws and regulations related to Operational Communications.

7. public information laws regarding the dissemination of information to the public.

8. law enforcement terminology and radio codes to disseminate information and prepare written documents.

9. equipment and computer-aided dispatch software used by the Center.

Skill in:

1. developing, leading and participating in teams and work groups to formulate a team approach to problem solving.

2. interviewing for the purpose of recommending staff selections.

3. using multiple computer programs, including computer-aided dispatch.

4. using keyboard devices.

Ability to:

1. provide direction and make decisions under pressure.

2. organize and plan to formulate and present operational goals and strategies.

3. plan and supervise the work of others.

4. follow complex oral and written instructions.

5. establish and maintain effective and cooperative working relationships with others.

6. understand computer functions as they relate to communications activities.

7. accurately interpret Department policies and procedures.

8. effectively communicate orally and in writing at all levels.

9. compile, calculate and analyze statistical data to prepare reports.

10. develop, revise and implement policies, procedures and training applicable to Operational Communications.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Office Setting

Minimum Qualifications: Requires three (3) years of recent experience as a Police Communications Supervisor with the Arizona Department of Public Safety with an overall performance rating of at least "Standard" in the last 12 months OR five (5) years of recent supervisory and/or management experience in public safety 9-1-1 emergency communications with at least two (2) years experience working in a Computer-Aided Dispatch environment.

Must successfully complete the examination process.

FLSA Status: Exempt




Current as of: 4/17/2014 5:30:16 AM