Job Descriptions & Pay
TECHNICAL SERVICES SUPERVISOR
|Class Title:||TECHNICAL SERVICES SUPERVISOR|
|Salary Schedule:||Approved Arizona Law Enforcement Merit System Council Salary Schedule|
|Summary Statement:||Under general direction, is responsible for work of considerable difficulty in the supervision of the data center functions in a large mainframe data processing environment. Performs related duties as assigned. This is a competitive classification.|
|Essential Functions:||(not intended to be all inclusive)
1. Through subordinate coordinators, supervises and directs technical services activities to provide timely services to DPS, federal, state, and local criminal justice agencies to ensure efficient daily network operation of DPS systems, and provide accountability and adherence to applicable laws, policies and procedures using principles of supervision.
2. Supervises the design, direction, coordination and daily operation of the DPS Data Center services and programs specific to the Unit to ensure timely delivery of services using principles of supervision and technical expertise.
3. Establishes performance measures, goals, objectives and priorities for Unit staff to provide technical direction, set project priorities, and ensure Unit activities are completed on time using project planning and organizational techniques.
4. Directs the development, design, re-design, implementation, and enhancement of mainframe and network system software and automated systems to increase efficiency, customer service and employee productivity using principles of management and technical expertise.
5. Develops project plans and monitors project teams to ensure technical projects are completed on time and within budget using a personal computer, applicable software, and project management skills.
6. Interviews prospective employees to select the best qualified candidates for vacant positions using interviewing techniques and technical expertise.
7. Researches and evaluates new vendor computer software products and proposals to recommend acquisition or denial of the product or proposal, enhance current services, and maintain cost effective and efficient systems using vendor publications and technical expertise.
8. Communicates orally with DPS employees and management, vendors, the general public, and other agencies (e.g. federal, state, county, city, etc.) to obtain and distribute technical information, advise on technical projects, resolve technical conflicts, and set priorities using technical expertise and oral communication skills.
9. During critical computer outages, interprets technical information and decides on appropriate course of action to ensure timely restoration of computer services using established guidelines and technical expertise.
10. Recommends changes and improvements in technological processes to improve system efficiency and effectiveness using technical expertise and vendor manuals and documentation.
11. Approves and prioritizes technical changes to computer systems to ensure changes to the operating systems and networks are tested and implemented in an orderly and timely manner, and to reduce the chance of system failure using a personal computer, change control form, and technical expertise.
12. Directs computer security to ensure that confidential data integrity is maintained and unauthorized access is denied, using security standards.
13. Monitors and evaluates employees' work performance to advise staff of the requirements and expectations of their positions and provide feedback using direct observation and oral/written communication.
14. Interprets and disseminates information to inform employees and clients, and provide responses to their questions using oral and written communications and technical expertise.
15. Represents the Unit, Section, Bureau, Division, and/or Department at public hearings, meetings, committees or task forces to present evidence or information, or support the Department's interests using presentation skills, oral communications and technical expertise.
16. Remains current on job-specific procedures through training courses, professional associations, and trade publications to apply appropriate methodologies.
17. Serves on, and/or chairs, committees and task forces to provide input and exchange information, and perform the functions of the committee (e.g. policy writing, analysis of recommendations, problem solving, etc.) using oral communications and principles of leadership.
18. Prepares and/or reviews written reports (e.g. monthly activity, special, status, statistical, informational, etc.) to communicate project status, statistical data, security violations, and other information to management using written communications.
19. Directs the activities of the Section staff in the absence of the Section Manager to provide ongoing continuity of Section operations using technical expertise and principles of supervision.
20. Develops short and long range plans to provide input to management on the Department and Section strategic plans using strategic planning techniques, technical expertise, and a personal computer.
21. Coordinates Unit budget and directs the procurement of supplies, services, and equipment to ensure the budget plan is adequate to meet the Unit's commitments and to ensure the budget is not overspent using knowledge of the State and DPS budgetary processes and budgeting principles and practices.
22. Prepares and conducts briefings and oral presentations to management or other executives to report information, answer questions, and seek project approval using technical expertise and oral communications skills.
23. Reviews and administers contracts, agreements and/or leases to ensure service is in compliance with contract specifications, and to verify the accuracy of invoice figures using the actual contracts and invoices.
24. Develops and presents training to provide employees with information and understanding on the purpose and objectives of new programs (e.g. Drug Free Workplace, Customer Service, etc.); and provide customers with basic computer concepts using documentation and manual.
25. Develops and maintains a disaster recovery plan to ensure the Department has a written plan for the restoration of computer services in case of a disaster using technical documentation.
26. Negotiates service level agreements and improvements in the problem management process with computer hard-ware/software vendors to enhance efficiency and effectiveness of computer systems using interpersonal relations.
|Knowledge, Skills, & Abilities Required:||Knowledge of:
1. the functionality of network operating systems and their hardware components (e.g. modems, telecommunications links, controllers, gateways, routers, etc.).
2. the functionality of mainframe operating systems and their subsystems (e.g. security, job scheduling, system utilities, etc.).
3. the principles and practices of planning and research including operational and long-range strategic planning.
4. the technology and terminology of automated systems.
5. the principles of supervision for the purpose of providing direction, assigning tasks and ensuring work product is accurate and complete.
6. team concepts (e.g. team building, leadership, participation, group problem solving techniques, etc.) to direct activities of a unit.
7. the techniques of interviewing for the purpose of recommending staff selections.
8. crisis management techniques.
9. various applications software (e.g. word processing, spreadsheet, presentation, database, etc.).
1. the use of computer (e.g. mainframe, UNIX, microcomputer, network, etc.) hardware and peripherals (e.g. hard drive, disk drives, monitors, keyboards, printers, modems, etc.).
2. written communications for both administrative and technical purposes.
3. project management (e.g. planning, costing, organizing, coordinating, and supervising projects of varying size and magnitude.).
4. the use of personal computer hardware and software.
5. communicating orally in one-on-one and group situations.
1. develop and maintain effective interpersonal relationships.
2. visualize long-range needs, trends, goals, etc. in order to make timely technological preparations.
3. identify and resolve problems in both routine and emergency situations.
4. analyze complex and detailed information and draw conclusions.
5. prioritize tasks/projects for self and others.
|Minimum Qualifications:||Requires four (4) years of professional experience providing systems programming and technical support in a mainframe-based environment for a large (1,000+ workforce) employer, including one (1) year of supervisory experience; OR an equivalent combination of education and experience.
Must successfully complete the examination process.
FLSA Status: Exempt
Current as of: 12/12/2013 1:47:54 AM