Job Descriptions & Pay
SENIOR POLICE COMMUNICATIONS DISPATCHER
|Class Title:||SENIOR POLICE COMMUNICATIONS DISPATCHER|
|Salary Schedule:||Approved Arizona Law Enforcement Merit System Council Salary Schedule|
|Summary Statement:||Under limited supervision, simultaneously operates a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Is responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support. Provides classroom and on-the-job training to new Police Communications Dispatchers, and on-going training of existing Dispatchers. May serve as a training coordinator. Serves as acting shift supervisor in the absence of the Police Communications Supervisor. Performs other duties as required. This is a competitive classification.|
|Essential Functions:||(not intended to be all inclusive)
1. Answers, evaluates and prioritizes incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing and/or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps.
2. Simultaneously maintains close contact with field units, communicating with Department employees, other law enforcement and criminal justice agencies, emergency service providers and the general public to obtain and disseminate information.
3. Retrieves information from automated files to respond to queries from a variety of sources by typing correct password keys, information masks or special alpha number string formats on computer strings.
4. Inputs, updates, requests, transmits and queries information from a variety of sources to maintain current accurate records or to access information databases for information, wants and warrant checks, intelligence, and/or driver license and vehicle registration checks, by typing on a computer keyboard.
5. Reads/interprets maps for the public, field personnel and other law enforcement/criminal justice agencies in order to assist in locating certain geographical areas using an Arizona state map, U.S. atlas, city and county maps, and various computer mapping systems. Interprets telephone or radio call locations from maps by applying knowledge of state highway system and geography in order to provide appropriate and timely assistance.
6. Greets visitors in person, in order to provide assistance or refer to appropriate staff members/section. Provides educational or public relations tours and presentations of the dispatch center to members of the public, citizenâ€™s academies, legislative personnel, other agencies, etc.
7. Provides back-up coverage for the Department operator and monitors entrance ways to allow access to visitors.
8. Conducts classroom and on-the-job training for new dispatchers and conducts advanced in-service training for existing dispatchers annually. Documents training performance, makes training recommendations and provides performance evaluations on trainees.
9. Counsels and provides job performance feedback to students through positive interaction to ensure compliance with section policies using both oral and written communications.
10. Reviews, updates and creates lesson plans while making recommendations for updates on training materials and section policies. Develops, writes and updates a variety of written materials using miscellaneous manuals, texts, computers, etc.
11. Assists supervisors in administering performance tests.
12. Serves in the absence of the supervisor to ensure the efficient operation of work unit.
13. Reviews shift activities at end of the shift with the relieving dispatcher to ensure accurate exchange of information has occurred. Prepares radio console work assignments as requested by a supervisor using a shift schedule and determining the section's coverage needs. Makes notifications as needed.
|Knowledge, Skills, & Abilities Required:||Knowledge of:
1. business English, spelling, grammar, and punctuation required to produce analytical and technical reports in appropriate format.
2. records management systems (both automated and paper files) to ensure accurate maintenance of files and ease of retrieval.
3. employee training methods and adult learning theories.
4. Incident Command System and Emergency Response Plans.
1. communicating clearly, concisely and effectively, both orally and in writing.
2. the operation of a multi-channel radio with multiple frequencies, distinguishing a variety of radio voice transmissions.
3. the use of computer/keyboard devices to retrieve and/or enter information.
4. effective decision making/problem solving based on a limited amount of information in crisis or emergency situations.
5. the use of modern office equipment (e.g. various keyboards, multi-line telephone system, photo copiers, radio devices, FAX machines, shredders, etc.).
6. recognizing and monitoring communications equipment problems, and notifying appropriate personnel for repair.
7. applying organizational knowledge to assignments.
8. evaluating the performance of students.
9. the use of law enforcement terminology in order to interpret, disseminate and prepare written documents.
10. maintaining logs and records accurately, recording events in a chronological order.
11. the operation of training equipment (e.g. VCR, projectors, cassette recorders, flip charts, etc.).
12. instructing, training and counseling dispatcher trainees on job related skills and responsibilities.
1. type at 40 net words per minute.
2. operate computer-aided dispatch (CAD) equipment.
3. establish, develop, and maintain courteous and effective working relationships.
4. accept and apply constructive criticism and critiques.
5. maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions.
6. consistently speak in a clear, well-modulated voice.
7. memorize, retain, and accurately recall information and codes.
8. multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action.
9. read, understand and interpret moderately difficult to complex written information (e.g. policies, procedures, rules, regulations, statutes, etc.).
10. understand verbal instructions in use of specialized equipment.
11. work independently with minimal supervision, exercising good judgment in the safeguarding of confidential or sensitive information.
12. perform detailed work with a high degree of accuracy, at times during stressful situations.
13. accurately understand various transmissions, (e.g. telephone, radio, etc.) and transcribe information (e.g. numbers, letters, names and facts) from one source to another in a timely manner.
14. effectively interpret a variety of maps and dispatch information to field personnel.
15. accurately interpret and follow Department rules and guidelines, (e.g. General Orders, Directorâ€™s Management Regulations, Law Enforcement Merit System Council Rules, section policies/procedures).
16. work within deadlines in order to complete assignments.
17. calculate mathematical problems involving addition, subtraction, multiplication and division of simple to moderate difficulty.
18. interact with visitors in person in a courteous, professional and effective manner.
19. develop, lead, and participate in team and work groups.
20. identify, research and reconcile trainee inaccuracies.
21. develop short- and long-range plans for training and other assigned projects.
22. plan, organize, coordinate and implement training programs for dispatcher trainees, dispatchers and officers.
23. speak clearly and concisely before groups of varying sizes to provide training.
24. receive comments and complaints related to the Communications Center, and direct them to appropriate personnel.
25. serve in the absence of a Police Communications Supervisor.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
24 hour/7 day emergency dispatcher center operation setting.
Work is performed in a confined area with limited mobility.
May be required to sit for extended periods of time with limited or no breaks.
Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.
Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
Limited travel is necessary.
|Minimum Qualifications:||Requires three (3) years of police dispatching experience, including two (2) years experience in a computer-aided dispatch environment and one year as a Police Communications Dispatcher with the Arizona Department of Public Safety.
Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.
Must successfully complete the examination process.
FLSA Status: Non-Exempt.
Current as of: 5/18/2013 8:39:29 AM