Job Descriptions & Pay
ROADSIDE MOTORIST ASSISTANT
|Class Title:||ROADSIDE MOTORIST ASSISTANT|
|Salary Schedule:||Approved Arizona Law Enforcement Merit System Council Salary Schedule|
|Summary Statement:||Operates a specially equipped vehicle on highways and provides roadside assistance with routine maintenance and service on vehicles and information to motorists. Performs related duties as assigned. This is a competitive classification.|
|Essential Functions:||(not intended to be all inclusive)
1. Patrols assigned areas of state highways to locate and assist stranded motorists and eliminate highway hazards.
2. Assists officers and/or other agencies, as necessary.
3. Diagnoses minor automotive problems and provides limited assistance with emergency repairs, such as loaning tools, providing water for cooling system, etc., in order to assist motorists with disabled vehicles.
4. Responds to calls of questionable situations on the highway in order to determine the specific nature of the situation and react appropriately by providing assistance, requesting additional help, etc.
5. Directs traffic at accident scenes and on special details (e.g., sobriety checkpoints) in order to assist officers with field operations, using flares, pylons, and other emergency equipment.
6. Maintains assigned DPS vehicle to ensure safety and reliability by utilizing Fleet services and automotive shop vendors as needed.
7. Transports motorists with disabled vehicles to obtain fuel, parts, etc.
8. Requests tow truck service for motorists with disabled vehicles.
9. Removes hazardous debris from highway by pushing, pulling, lifting or moving objects by hand.
10. Transports mail, supplies, records, reports, and other articles to various locations (e.g., DPS facilities, courts, etc.) in order to ensure safe and prompt delivery of required items.
11. Records detailed information (e.g., Vehicle Action Removal Report, tow truck requests, vehicle work orders, supply requisitions, property control forms, supplemental offense reports, etc.) in order to provide a written account of activities associated with position, or to obtain goods and services.
12. Communicates with motorists in order to provide directions and answer questions.
13. Transports Department vehicles to Fleet or authorized vendors for maintenance or repairs.
14. Tags and tows vehicles abandoned on highway to remove possible hazards and prevent theft.
15. Administers emergency first aid to motorists, using basic first aid equipment (e.g., bandages, splints, etc.), in accordance with standard first aid procedures.
16. Trains civilian reserves in Department policies and procedures pertaining to the fieldwork done by Roadside Motorist Assistants.
17. Transports property and evidence to appropriate central facility for safekeeping; completes proper documentation.
18. Orders vehicle maintenance supplies and parts for routine vehicle maintenance and repairs, and office supplies for area office.
19. Testifies in court regarding situations encountered on the highway, using appropriate written records and files, in accordance with court procedures.
|Knowledge, Skills, & Abilities Required:||Skill in:
1. verbal communications to communicate tactfully with general public and to exchange information with agency and non-agency personnel.
2. diagnosing minor automotive problems to assist motorists with disabled vehicles.
1. work independently with minimal supervision.
2. operate a two-way radio to communicate with dispatchers during routine and emergency situations.
3. work effectively under stressful and hazardous conditions to respond to highway emergencies.
4. analyze information and make rapid decisions.
5. prepare detailed, accurate reports and forms to produce accurate records of activities or obtain goods and services.
6. operate a variety of vehicles, such as a van, automobile, tow truck, car hauler, etc., to transport vehicles, patrol highways, or respond to emergencies.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
May be exposed to outdoor weather conditions, fumes or dust, toxic or caustic chemicals, or bodily fluids.
Must possess and maintain a valid Arizona driver license.
|Minimum Qualifications:||Requires one (1) year of automotive service, repair and maintenance experience.
Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.
Must successfully complete the examination process.
FLSA Status: Non-Exempt
Current as of: 12/13/2013 6:58:42 AM