Job Descriptions & Pay
RMIN INFORMATION TECHNOLOGY SUPERVISOR
|Class Title:||RMIN INFORMATION TECHNOLOGY SUPERVISOR|
|Salary Schedule:||Approved Arizona Law Enforcement Merit System Council Salary Schedule|
|Summary Statement:||Under limited supervision, plans, organizes, and supervises the activities of RMIN Information Technology operations. Performs related duties as assigned. This is a competitive classification.|
|Essential Functions:||(not intended to be all inclusive)
1. Provides technical advice to the RMIN Deputy Director and Director involving the design and planning of information systems, network systems, and new technology.
2. Identify, troubleshoot, and resolve or correct network problems in an effort to minimize system downtime.
3. Supervises the development, design, testing, implementation, maintenance, and enhancement of network systems to ensure efficiency, customer service, and employee productivity.
4. Researches and coordinates the planning and implementation of system upgrades and equipment replacement.
5. Supervises assigned technical staff. Evaluates work performance. Coordinates training of staff. Establishes performance measures, goals, objectives, and priorities. Interviews prospective employees.
6. Assist in budget planning by providing cost estimates regarding future need for computer equipment, LAN/WAN systems, and maintenance.
7. Represents RMIN at information technology meetings, committees, or task forces including preparation and presentation of RMIN information technology briefings/discussions, as required.
8. Creates, maintains, and updates a variety of files, records, logs, and reports.
9. Ensures system security and user accessibility to protect system against unauthorized access or harmful virus attacks.
10. Evaluates newly acquired software and hardware to ensure proper functioning according to RMIN standards for personal computers. Provides engineering guidance and reviews implementation of all LAN/WAN services.
11. Reviews and coordinates all office automation requests to ensure that the customer is purchasing the correct products in compliance with RMIN and DPS policies.
12. Develops, writes, and updates RMIN information technology related policies and procedures for RMIN Director approval.
13. Develops and presents training to employees on computer equipment, information systems, IT support programs and procedures.
14. Develops and maintains a disaster recovery plan to ensure RMIN has a written plan for the restoration of IT services in case of a disaster using technical documentation.
|Knowledge, Skills, & Abilities Required:||Knowledge of:
1. federal, state, county and/or city statutes, rules, regulations, ordinances, codes, administrative orders, case law, policies, and procedures.
2. regional, national, and international secure information sharing systems.
3. principles, practices, methods and trends in computer networks.
4. computer programming, computer systems analysis and design, hardware and software capabilities, and operating procedures.
5. principles and practices of effective supervision.
6. basic budgeting concepts.
1. analyzing, diagnosing, and resolving software and hardware problems.
2. researching, reading, and interpreting technical data.
3. the use of computer hardware and peripheral equipment.
4. establishing and maintaining effective working relationships with staff, co-workers, and representatives from other agencies, including those contacted in the course of conducting business.
5. prioritizing and assigning tasks to meet deadlines.
6. interviewing techniques.
1. work with minimal supervision.
2. comprehend technical and non-technical materials.
3. prioritize and assign tasks to meet deadlines.
4. troubleshoot in routine and emergency situations.
5. prepare and present recommendations to management.
6. maintain confidentiality requirements.
7. to communicate orally and writing.
8. design and maintain network and related systems.
9. maintain confidentiality of sensitive information.
WORKING CONDTIONS/PHYSICAL REQUIREMENTS:
Work is performed in an office setting.
May be required to travel.
May be subject to callout.
May be required to carry up to 20 pounds.
Must be able to obtain a valid State of Arizona driver license.
|Minimum Qualifications:||Requires a Bachelor's degree in computer sciences, information technology, a related field of study, and/or equivalent job related experience; plus at least three (3) years of progressively responsible LAN/WAN technical support or closely related experience.
Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.
Must successfully complete the examination process.
FSLA Status: Exempt.
Current as of: 12/9/2013 2:21:36 AM