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Job Descriptions & Pay


Class Code: 7602
Salary Schedule: Approved Arizona Law Enforcement Merit System Council Salary Schedule
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Summary Statement: Under general direction, is responsible for work of considerable difficulty supervising production activities of a data entry system and data processing input-output control unit; is responsible for the storage, safety, security, access and inventory of a substantial volume of magnetic storage media necessary for the operation of a large-scale systems-oriented digital computer; and performs other duties as assigned. This is a competitive classification.

Essential Functions: (not intended to be all inclusive)

1. Provides technical supervision to unit employees to ensure daily functions are accomplished efficiently and effectively, and that criminal justice information is provided to the law enforcement community using mainframe/personal computers and appropriate software in accordance with section policies and procedures, DPS General Orders, Law Enforcement Merit System Council (LEMSC) rules, and Department manuals.

2. Develops, writes and updates policies and procedures to ensure daily functions and operations are accomplished efficiently and effectively and that jobs are performed to proper and technical specifications using mainframe/personal computers, technical manuals, and appropriate software (e.g. WordPerfect, DBase III, EMS, etc.) and job languages.

3. Evaluates employees' work performance to advise of the requirements and expectations of the position, provide feedback on performance, and communicate goals and objectives using DPS manuals and forms.

4. Coordinates, and/or plans and/or schedules data control operations, batch productions, and the job stream environment to effectively and efficiently control special assignments and work productivity using mainframe/personal computers, and appropriate software.

5. Submits production jobs for processing to provide production support during an emergency or staff shortage and to provide training to staff using mainframe/personal computers, job submittal facility software, and printers.

6. Monitors computer job requests to ensure proper preparation, processing, and prioritization of production jobs using mainframe/personal computers and various software.

7. Updates the production application library to ensure current programs are in the executable libraries using mainframe/personal computers, printers, and DPS General Orders.

8. Verifies the daily production schedule to ensure that network operations processes the daily batch production correctly using the production schedule, appropriate software (e.g. TSO, SDSF, etc.) and the telephone.

9. Remains current on job specific expertise to aid in problem resolution, gain knowledge of new products, and become aware of operational changes by reading various publications (e.g. operator guides, service manuals, technical newsletters).

10. Implements requests for changes to programs and services to ensure they are integrated into production with minimal impact to customer service using appropriate software (e.g. CICS, TSO, EMS, etc.) and change forms.

11. Communicates in writing with Department employees and other customers to provide information and resolve issues using a computer.

12. Manages the off-site computer cartridge library by receiving and storing cartridges and diskettes to ensure correct data and backup information is stored for disaster recovery purposes using mainframe/ personal computers, software, and vaults.

13. Interviews and selects job applicants for vacant unit positions or for promotion of employees within the unit using interview questions and applicant documentation.

14. Schedules employee work hours to ensure proper coverage for critical core hours in support of data processing customers using mainframe/personal computers and appropriate software.

15. Reviews and evaluates production job packages to ensure they contain required critical elements and instructions to run batch production jobs using mainframe/personal computers, Multiple Virtual Storage (MVS) standards, and appropriate software.

16. Ensures adherence to security procedures (e.g. keys to facilities, passwords, sensitive reports, etc.) to prevent unauthorized access and to protect equipment, staff, sensitive information and files unique to data processing functions using technical expertise, keys, computers and appropriate software.

17. Develops and reviews data processing standards and procedures to provide customers with standardized methods for accomplishing tasks using technical expertise.

18. Maintains, updates and distributes various types of information (e.g. monthly or special reports, name and address files, location codes, etc.) to provide accurate and statistical on-line files and records for use by DPS personnel using mainframe/personal computers, a printer, and appropriate software.

19. Assists customers, DPS personnel, and vendors by providing technical knowledge of data control/network operations and standards using mainframe/personal computers, the telephone, and an electronic mail system.

20. Writes programming requests to improve operational efficiencies using EMS and unit operations policies and procedures.

21. Trains computer users to ensure their effective and efficient use of DPS computer systems using training guidelines and computers.

22. Orders supplies or services for data processing operations using the typewriter, fax, telephone, requisition forms or computer.

23. Develops and/or completes various forms and documents, and provides technical expertise to assist the Human Resources Section in personnel functions (e.g. selection processes, test development, etc.) using technical manuals and expertise, textbooks, a mainframe/ personal computer and applicable software.

24. Counsels unit employees in order to explain benefits, or provide information on career opportunities, or review work habits, customer service and policies and procedures using reference manuals, memorandums, and technical expertise.

25. Audits the unit's capital equipment inventory to verify the physical presence of capital equipment using appropriate forms, mainframe/personal computers and miscellaneous office equipment.

26. Reviews and approves data entry formats for use by staff and users to ensure new formats are operational with the production systems using mainframe/personal computers, mainframe software, a printer and reference manuals.

27. Prepares reports and maintains statistical records regarding various types of information (e.g. Keyfast system down-time, Keyfast shop, Keyfast traffic, funds expenditures, training requirements, supplies, etc.) in order to provide accurate information using mainframe/personal computers, an electronic mail system, and reference manuals.

28. Conducts and/or participates in meetings to receive and provide current information on data processing projects and activities.

29. Completes various forms (e.g. time sheets, route slips, emergency recalls, vacation requests, etc.) to ensure Department policies and procedures are being followed within unit using technical expertise, a mainframe/personal computer, printer, copier, word processing and database software, and an electronic mail system.

30. Trains support personnel and other DPS employees and customers in various subjects related to assigned area's operations (e.g. data processing systems, applications, programs, equipment, etc.) using technical expertise, mainframe/personal computers, technical manuals, publications, and appropriate software.

31. Researches and reports on the technology and procedures of other agencies in their operations and activities to improve data processing operations and functions using mainframe/personal computers, a printer, and appropriate software.

32. Researches and evaluates vendor products to determine cost effective solutions for data processing products using mainframe/personal computers and calculator.

33. Performs job rerun/restarts to ensure that all production jobs come to a successful completion after a problem has developed using mainframe/personal computers, appropriate software, the telephone, and audit trail documentation instructions.

34. Offloads systems record logs and dump datasets to tape to provide an audit trail of system activities using mainframe/personal computers, appropriate software (e.g., TSO, SDSF, TMS, etc.) and a tape drive.

35. Reviews management directives to maintain knowledge of latest rules and regulations in order to administer policy and ensure employees are in compliance with all Department policies and procedures.

Knowledge, Skills, & Abilities Required: Knowledge of:

1. job submittal procedures and practices for production jobs.

2. job control language (JCL) and utilities software.

3. data control, data conversion and help desk functions.

4. principles, capabilities and operation of modern data processing equipment (e.g. personal computers, mainframe terminals, laser printers, etc.)

5. computer room safety and security procedures.

6. the distribution of sensitive information and reports.

Skill in:

1. maintaining complex record information for the purpose of easy accessibility and recovery by others.

2. effective oral and written communications.

3. principles of time management in establishing priorities and meeting deadlines.

Ability to:

1. establish and maintain effective working relationships with those contacted in the course of assignment (e.g. DPS personnel, other agencies, vendors, the general public, etc.).

2. work with a wide variety of personalities and technical backgrounds.

3. work within time constraints imposed by others.

4. supervise and evaluate employees' performance.

5. listen and comprehend effectively.

6. make sound, timely decisions based upon the best information available.

7. be flexible in responding to changes in schedules and job priorities.

8. handle multiple priorities.

9. complete work projects in an efficient and timely manner.

10. effectively interpret DPS general orders and LEMSC rules and regulations and apply them intelligently to administrative and operational situations.

Minimum Qualifications: Requires four (4) years of experience in data center operations, two (2) years of which must have been in a lead capacity; OR the equivalent of completion of fifteen (15) semester hours of coursework from an accredited college, university, or technical school in computer operations and two (2) years of experience in data center operations.

Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.

Must successfully complete the examination process.

FLSA Status: Non-Exempt

Current as of: 7/25/2014 6:40:45 AM